Customer Service Manager
Resume:
Ashley R. Morris
Brighton, MI 48116
************@*****.***
Objective:
I am seeking to obtain an administrative or clerical position in order to
gain more experience in an office environment. I have 7 months of clerical,
data entry and office experience in a Purchasing department. I have 5 years
of retail management experience and as a result, I developed excellent
leadership skills and the ability to work well under pressure.
Employment History:
Transtar Autobody Technologies
Brighton, MI
10/2009 - Present Purchasing Department
Data entry for several hours at a time (mostly Excel spreadsheets),
purchase orders for chemicals from different companies via phone/email/fax,
use basic math skills while recording inventory, Microsoft Access based
program is the primary program used for 99% of days work. Customer service
skills used on daily basis.
PL Marketing Inc.
South Lyon, MI
06/2008 - 05/2009 Kompass Associate
Organized and reset specific sections/items according to specific design
(Plan-O-Gram), accommodated to price changes on grocery store shelves.
Handled new shipments for reset. Accustomed to being on my feet for long
periods time.
Espresso Royale
Ann Arbor, MI
10/2006 - 05/2008 Barista
Provided quality beverages, whole bean and food products while following
health, safety and sanitation guidelines. Provided new customers with
extensive knowledge of espresso preparation. Operated in very fast pace
environment. Other duties include: cash handling, counting of drawer after
close, deposit slip, maintain cleanliness of store. Promoted twice
throughout employment.
Journey's Shoes
Howell, MI
03/200*-**-**** Co-Manager
Responsible for re-stocking inventory, weekly/monthly inventory, tracking
shipping and receiving, nightly deposits and assisted customers daily.
Johnny D's
Lakeland, MI
10/2003 - 1/2006 Assistant Manager
Responsible for supervision of 13 employees with prime focus on training
new hires. Updated Green book (P&L) calculating gross sales, net sales, and
labor hours. Reconciled daily/weekly receipts. Waited counter, answered
phones and delivered orders. Daily and monthly inventory recordings.
General up keeping of establishment.
Education:
Degree in Process
Major: Business
Washtenaw Community College
MI
N.A.
Major: Human Resources
Baker College
MI
High School Diploma
Major: General
Pinckney Community High School
MI
Skills and Abilities:
Computer savvy and knowledgeable in the following computer applications: MS
Word Windows Vista MS Excel MS Access MS PowerPoint Mac OS 10 and most
Apple operating systems Internet Can adapt well to fast paced, changing
environments and can work efficiently in groups or alone. Able to multi-
task well with precision. Strong skilled in listening and determination of
needs of customers before a decision. Excellent leadership, communication
skills and can handle sensitive issues with tact and maturity.
Contact this candidate