Customer Service Sales

Vanessa McDaniel

**** ********** ******, ***** *******, CA 92705

714-***-**** ************@*****.***

Experience

May 2007 - Dec. 2009 Rose Enterprise, Inc. Tustin, CA

Executive Assistant/Office Manager

. Managed day-to-day aspects within the office and oversaw

subordinates

. Handled company financials and vendors

. Managed Executive's schedule and emails; responded to

emails as needed

. Arranged travel reservations (flights, car rentals, hotels,

etc) for Executive

. Created agenda and conducted weekly meetings with staff

. Attended meetings with clients and real estate agents as

Executive's proxy

. Met with clients to discuss their financial circumstances

and remained their case overseer

. Analyzed client's situations and brainstormed solutions

. Multi-tasked different files while managing office

. Improved customer relations with the company by addressing

any issues with their file

. On a daily basis updated clients with updates via email

. Discussed and negotiated short sales with various lenders

. Worked with realtors and escrow companies in completing

paperwork for finalizing property sales

Oct. 2006 - May 2007 LandAmerica Irvine, CA

Reject Specialist - AMC (May 2006 - May 2007)

. Researched county records to correct returned reconveyances

via phone and internet data bases

. Communicated with client, AMC, on a daily basis to discuss

files and provide customer service

. Volunteered to take on colleagues work overflow when needed

. Nominated by department Vice President to help create

monthly company internal newsletter

Oct. 2005 - Oct. 2006 Remedy/LandAmerica Irvine, CA

Reject Specialist - AMC (May 2006 - Oct. 2006)

. Fix rejected documents and resend to record in timely

fashion

. Responded to client's questions and process new releases at

their request

Rejects - Clerical (March 2006 - May 2006)

. Inputted daily rejected reconveyances into Access for

tracking purposes

Aged Report (Oct. 2005 - March 2006)

. Researched recording information for four different lending

clients

. Data Entry

Education

University of California, Riverside Riverside, CA

March 2009 - Bachelor of Arts in Political

Science

Key Skills

. Experience in customer service and with the general public.

. Able to work in a quick, fast paced setting with little

supervision.

. Excellent written, verbal, and communication skills.

. Knowledge and experience with Microsoft Word, Microsoft

Access, Microsoft Outlook, and Internet.

References available upon request

Contact this candidate