Customer Service Manager

Jack Lozano

** **** ****** #*

310-***-**** Mobile

Venice, CA 90291

**********@*****.***

Experienced bilingual Information Technology professional with a Bachelors

Degree in Computer and Electrical Engineering and excellent customer

service skills seeking employment with a reputable company that fosters

growth and success. A driven individual seeking to provide the best

support and solutions for customers in the most efficient and effective

manner.

TECHNICAL PROFICIENCIES

Platforms: Windows XP/Server 2008/Vista/7, Mac OS X, Linux, UNIX

Tools: C/C++, MS Visual C++, x86 Assemblers; HTML, PHP, SQL;

SaberDesigner, MS Exchange, MS Word, Excel, Outlook,

PowerPoint, Access, OpenOffice, AutoCAD, Photoshop 7.0,

Cakewalk ProAudio, M-Audio ProTools

Professional Experience

Disney ABC Television Group - Corporate Communications

September 2009 to January 2010

Burbank, CA

Freelance, Corporate Communications

. Supported a department of approximately 120 individuals with

blackberry, printer, and PC / Mac support

. Assisted with the deployment of new HP network printers for several

department including installing printer drivers for all PC and Mac

end-users

. Processed all payroll invoices and new hire paperwork, including I-

9 verification, for photography department

Home Improvement King December 2005

to January 2009

North Hills, CA

Production Manager

. Maintained all end-user desktops, laptops, and servers for a

regional home remodeling company

. Troubleshot all PC hardware and software issues; installed hardware

and software upgrades; installed and maintained employee time-clock

terminals; Troubleshot internet connectivity and LAN issues

. Maintained and troubleshot company POP mail accounts

. Supervised all remodeling projects that required permits or special

attention

Miracle Theater Group

September 1998 to July 2002

Portland, OR

Technical Director / Resident Scenic and Lighting Designer

. Coordinated technical production budgets, including winning a grant

giving the organization 100% funding to upgrade theatrical

infrastructure

. Managed season production schedule for all construction projects

and crews

. Translated artistic design drawings into working construction

drawings

. Developed and created artwork for flyers, programs, posters, and

other media

QUALIFICATIONS

. CompTIA A+ Certified.

. High proficiency assembling computer hardware, installing

peripherals, building and maintaining local area networks

. Strong aptitude with DSL/Cable hardware, network connectivity, file

and print-sharing

. Bilingual in English and Spanish

. Strong organizational and customer service skills, resourceful,

detail-oriented, self-starting, and pro-active

. Experience creating and managing budgets and forecasts; hiring,

managing, and training new employees

EDUCATION

. Bachelors of Science, Computer and Electrical Engineering

Portland State University, Portland, OR

. Bachelors of Arts, Theatre Arts with a Minor in Communications

University of the Incarnate Word, San Antonio, TX

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