Customer Service Manager
Resume:
Michelle Knight
Corona, CA 92879
********@*******.***
EDUCATION
Stetson University, Deland, FL
Master's degree in Accountancy
December 2009
Cumulative GPA: 3.4/4.0
Bachelor's degree in Business Administration
December 2008
Major: Accounting Minor: Information Systems
Cumulative GPA: 3.2/4.0
College expenses financed by working 20+ hours per week
WORK EXPERIENCE
Volusia County, Deland, FL November 2007 -
December 2009
Accounting Intern
- Prepare journal vouchers and bank reconciliations for the assistant
accounting director
- Assist in the annual due diligence process regarding unclaimed
property
- Collect data and statistics for the comprehensive annual financial
report
- Examine inventory records in preparation of FEMA disaster relief
reimbursement request
- Perform petty cash audits in multiple departments
- Complete 1099-S tax forms for the acquisition of property
- Assist with the year-end materials inventory
Dr. Schlapper, D. O. Family Physician, Deland, FL December
2001 - December 2009
Medical Secretary
- Aid in the daily operations of a family practice, including
providing excellent customer service to over 8,000 diverse clients
- Provide problem solving solutions through the effective use of
database tools
- Relieve manager of administrative details through successful client
billing, scheduling, and client communications
- Improve organizational efficiency by implementing a new paperless
medical records system using scanner technology
ORGANIZATIONS
- Beta Alpha Psi Honorary, member
January 2008 - December 2009
- Stetson University Percussion Ensemble, musician August
2006 - December 2008
- Stetson University Symphonic Band, musician
January 2007
ACCOMPLISHMENTS
- Achieved Honor Roll status for maintaining 3.0 GPA
August 2004 - May 2008
- Awarded Florida Medallion Scholarship for maintaining 2.75 GPA
August 2003 - May 2007
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