Customer Service Management

Mo Kebbay

240-***-**** 202-***-**** ( *******@*******.*** ( 9927 Tambay Court (

Montgomery Village, MD 20886

( Controller (

Accomplished and results driven Senior Accountant with over fifteen years

of progressive accounting, management, financial analysis and internal

audit experience. Recognized for professionalism, commitment to

excellence, and demonstrated ability to communicate and working with senior

management, associates, and customers. Has an excellent interpersonal

skill, able to communicate and collaborate effectively with co-workers at

all levels. Self-motivated and can work independently or in a team.

AREAS OF EXPERTISE

. Excellent Strategist - Provide solutions that boost productivity and

efficiency across the organization. Quickly identify problem areas and

. implement effective solutions to meet goals.

. Exceptional organizational skills - Consistently recognized by

colleagues for exceptional talents in needs analysis and problem

resolution in fast-paced environments.

. Strong sense of responsibility - Solid professional standards;

excellent track record of dependability. Maintain focus on achieving

results while implementing business solutions to meet a diversity of

needs.

. Administration and Management - Knowledgeable of business and

management principles involved in strategic planning, resource

allocation, leadership technique, and coordination of people and

resources

. Customer Service - Consistently demonstrate responsiveness, strong

customer focus, and ability to build good customer relationships

PROFESSIONAL EXPERIENCE

Compass Group-Flik-Kellogg Conference Center

Washington, DC ( May 2006-present

Controller

Responsible for the preparation of yearly budget and financial forecasts,

identifying risks and opportunities as well as for monthly close in RMS and

reconciliation for several balance sheet accounts in SAP

Consistently maintain weekly inventory and cost control procedures

Efficiently prepare financials reports: Weekly flash, Monthly and quarterly

reports for Operation Reviews by client

Maintain and track monthly P/L and balance sheet activity

Manage all payroll and Human Resources administration as well as new unit

set-up and training within Flik

Hyatt Hotels

Various Locations ( August 2004-May 2006

Controller ( Hyatt Regency ( Baltimore, MD ( August 2004-May 2006

Responsible for monthly receivables of $5 Million and payables of $2 Million

Prepared financial analyses of operations, including interim and final

financial statements with supporting schedules, for the guidance of

management

Implemented, maintained and ensured strict compliance with the hotels

financial plans and policies, its accounting practices, the conduct of its

relationships with lending institutions and the financial community, the

maintenance of its fiscal records, and the preparation of financial reports

Supervised accounting, internal auditing, cost accounting, and budgetary

controls in safeguarding the hotels financial assets

Maintained the company's system of accounts and keeps books and records on

all company transactions and assets

Managed daily operations of the accounting and night audit staffs; closed out

files of completed transactions, prepared summary reports on activity and

responded to internal and external inquiries from the Hotel Manager and

applicable departments

Strived for a balance between hotel departments' needs and the Controller's

Office's responsibility to encourage and promote fiscal responsibility

Furnished internal reports, revises and updates reports to be more useful and

efficient, and furnishes external reports as necessary

Coordinated the preparation of the budget and financial forecasts, institutes

and maintains other planning and control procedures (including the cost

accounting system), and analyzes and reports variances

Maintained a positive, productive work environment that fosters good morale

and positive self-images

Key Accomplishments:

ADP EIS Payroll System ( Managed implementation (

AccuPrint SW ( Managed implementation (

PeopleSoft ( Managed implementation (

Micro 8700 POS Program ( Managed implementation (

Chief Accountant ( Grand Hyatt Hotel ( Washington, DC ( March 2000-August

2004

Administered month-end financial reports, payroll reconciliation's, credit

cards, three bank accounts, prepayments, and various accruals

Supervised four employees including Staff Accountant, Account Receivable

Technician, Account Payable Technician, and Income Auditor

EDUCATION

MBA Certificate:

Tulane University ( New Orleans, LA

B.Sc., Accounting:

Emile Woolf College of Accountancy ( London, England

CERTIFICATES

Hospitality, Financial and Technology Professional Certificate ( 2000

TECHNICAL SKILLS

MS Office [MS Excel, PowerPoint, Word] ( Report Automotive System (RAS) (

People Soft ( ADP Enterprise Payroll Software ( AccuPrint Software (

Hyperion Financial Program Software ( MS-DOS ( Property Management System (

Oracle Database ( Envision ( Citrix ( Monarch ( RMS ( Visual One

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