Sales Customer Service

Justin J. Holden

**** ****** **** **. *****, CA 95620 707-***-****

A talented Business Management Professional with extensive sales and

customer service experience

Summary of Qualifications

More than 5 years of sales/management experience. Proven ability

to lead effective sales teams.

Familiar with all aspects of business management. History of

increasing sales and profitability.

Adept at planning and forecasting. Hard working, able

to multi-task effectively.

Outstanding training, leadership, and communication skills.

Professional Experience

ATT Wireless, Davis, CA

2007 - 2010

Sr. Retail Sales Consultant

. Meets or exceeded sales goals. Consistently recognized for

outstanding sales and customer service.

. Strong product knowledge of new wireless products, pricing plans and

services.

. Listens to customer complaints and then solve them by responding to

the needs of the customer.

. Ensures that all opening and closing procedures will follow company

policy.

. Analyze competitive product offerings in terms of features and

benefits as well as price points.

. Maintains floor stocking levels and displays according to company

plan o gram.

. In absence of store manager, provides coordination and monitors of

all sales and non-sales tasks.

. Directs and motivates store employee team build a positive sales and

service environment.

Parrot ATT, Davis, CA

2005 - 2007 Sales Manager

. Led and developed a sales team to accomplish store revenue

targets, operations and complete customer satisfaction.

. Completed daily paperwork to insure precise sales audits.

. Established and monitored store schedules and staffing issues to

effectively oversee payroll expenses.

. Supervised and scheduled job assignments for store sales team.

. Lead team members to ensure store meets quota on a monthly basis.

. Recruited, interviewed, hired, and trained qualified sales associates

based on the day-to-day needs of the business.

. Ensured the integrity of inventory and cash in the store environment

at all times.

Lithia Toyota, Vacaville, CA

2004

Sales Representative

. Provided professional product presentations to all customers.

. Collected and maintained knowledge of product information, sales

pricing and manufacturer promotions.

. Gather customers contact and interest information from new or

prospective customers.

. Utilize the Daily Work Plan to follow up with prospective customers

and maintained relationships with current customers.

Education

American River College, Sacramento, CA

Associates Degree (Pending)

References Available Upon Request

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