Customer Service Manager
Resume:
Ashley Larkin
Costa Mesa, CA 92627
Mobile: 949-***-****
Email: **********@*****.***
AVAILABILITY Work Schedule: Full Time
WORK EXPERIENCE Sunrise Assisted Living 2/2009 - Present
Huntington Beach, California
US
Salary: 10.00 USD Per
Hour
Hours per week: 35
Care Manager
I assist with the personal and professional care of
elderly residents who are currently suffering from
Dementia and Alzheimer's diseases. My
responsibilities include providing the resident's
assistance with daily living activities which
include: light housekeeping, laundry, dining
services, grooming, hygiene, etc. I attend social
outings and group activities with residents for
their social enjoyment and for learning. My
customer service experience consists of interaction
with the residents' families and providing the
families with their family member's status updates.
In addition, I provide customer service to members
of hospice, medical technicians and other medical
professionals. I am also responsible for logging
daily information pertaining to residents for
supervisors, managers, and fellow team members in
order to update them on our residents' status.
Finally, I have experience acting as Lead Care
Manager and supervising team members during shifts.
(Contact Supervisor: Yes, Supervisor's Name:
Angelica Torres, Supervisor's Phone: 714-***-****)
Beth Whitlinger Interior 9/2008 - 12/2008
Design
Rancho Santa Margarita,
California US
Salary: 0.00 USD Per
Hour
Hours per week: 15-20
Interior Design Intern
In this position, I was participating in an
Interior Design Internship. My responsibilities
consisted of day-to-day office work including:
preparing presentation material, use of computer
software to complete tasks, observing concept
development, participating in staff and client
meetings, selecting and specifying products,
producing specification books, observing pricing
and budgeting, maintaining and organizing our
resource library, researching for design elements
and concepts, placing and tracking orders,
interacting with vendors, etc. These specific
duties provided me with the necessary skills and
experiences needed to fulfill my degree. (Contact
Supervisor: Yes, Supervisor's Name: Beth
Whitlinger, Supervisor's Phone: 949-***-****)
Sox Signing Solutions 4/2006 - 8/2006
Aliso Viejo, California US
Salary: 12.00 USD Per
Hour
Hours per week: 40
Scheduler
I was responsible for arranging appointments for
notaries to meet with clients in order to sign and
complete their loan documents. Some of my clerical
responsibilities included: answering phone calls,
legal research, use of internet search engines, use
of computer programs for scheduling, and
interaction with other legal firms and their
representatives. I also assisted team members with
additional clerical duties outside the realm of my
responsibilities.
Hampton Assest Management 1/2000 - 1/2005
Company
Laguna Niguel, California US
Salary: 12.00 USD Per
Hour
Hours per week: 10-15
Assistant To President
I was responsible for maintaining the office as
well as performing clerical work. My
responsibilities included: answering phones, filing
documents, scheduling appointments, and providing
clients with services. I provided one-on-one
interaction with our clients while utilizing my
customer service skills. I was responsible for
providing them with information regarding their
stocks and their personal accounts. I researched
and compiled data for economic/stock research and
trading. I assisted in the preparation of client
reports and presentations. I also used a number of
computer programs in order to complete job
requirements. These programs included: Microsoft
Word, Microsoft Excel, Microsoft Powerpoint, etc.
(Contact Supervisor: Yes, Supervisor's Name:
Barbara Knight, Supervisor's Phone: 831-***-****)
EDUCATION Design Institute of San Diego
San Diego, California US
Bachelor's Degree - 12/2009
144 Semester Hours
Major: Interior Design
GPA: 2.20 out of 4.0
Relevant Coursework, Licensures and Certifications:
GE 170 Oral Communication
GE 180 English Composition
GE 320 World Literature
ID 365 Business Practices
GE 241 Critical Thinking
Dana Hills High School
Dana Point, CA US
High School or equivalent - 5/2004
GPA: 3.2 out of 4.0
REFERENCES Monique Bach DHS-USCIS Immigration
Services Officer
Level 1
Phone Number: 760-***-****
Email Address: *******.*.****@***.***
Reference Type: Personal
Barbara Knight Self-Employed Stock Broker
Phone Number: 831-***-****
Email Address: *******@*******.***
Reference Type: Personal
Angelica Torres Sunrise Assisted Supervisor
Living
Phone Number: 714-***-****
Reference Type: Professional
Tom Hammond Sunrise Assisted Lead Care
Living Manager
Phone Number: 562-***-****
Reference Type: Professional
ADDITIONAL Proficient in Microsoft Office
INFORMATION
Contact this candidate