Human Resources Customer Service
Resume:
Alynia L. Roberson
Shreveport, LA 71129-0000
318: 688-9183
Cell: 318-***-****
Email: ***********@***.***
Summary of Qualifications
An energetic, self-motivated, and hard working Human Resources Professional
with over eight years of progressively responsible career success in Human
Resources. Proven experience collaborating with Senior Management to
conduct Human Resources strategic planning in order to support
organizational goals. Possess a full spectrum of knowledge in a variety of
sectors including union and non-union experience, and proven skills in
employment law including complaint investigations.
Key Skills
* Operations Management
* Compliance(ADA, EEO, FMLA, FSLA, & OSHA)
* Benefits/Compensation
* Staff Recruitment & Retention
* Performance Management
* HRMS Database Administration
* Disciplinary Procedures
* Labor/Employee Management
* Employee Development & Training
* HR Polices & Procedures
* Labor Contract Administration
* Employee Counseling
* Confidential Record Keeping
* ISO 14001 Certified Auditor
Professional Experience
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08/2008 - Current Sam's Town Casino & Hotel Division of Boyd Gaming
Corporation
Employee Relations Managers (Human Resources)
. Initiate and conduct timely internal investigations, prepare
documentation and make recommendations for corrective/disciplinary
actions. Train and advise human resources on internal investigations
techniques, policies and practices as needed.
. Represent the employer in unemployment hearings.
. Recommend and implement revisions to policies, programs, and practices
as needed. Ensure compliance with all state and federal statutes and
regulations including but not limited to all applicable federal and
state labor, employment and wage and hour laws and regulations.
. Promote positive labor-management relations with management &
employees.
. Contribute actively to the development and implementation of overall
global HR strategy.
Sr. Human Resources Specialist
* Monitoring the effectiveness of planning and executing for salaried
and hourly training plans
* Train managers in areas such as interviewing, hiring, terminations,
promotions, and sexual harassment ensuring a positive and progressive
work environment
* Implement and Conduct Customer Service Training and In-Service Customer
Service Programs
* Conduct legally sound investigations and mediate disputes/issues between
managers and employees to bring to resolution.
* Generate /track all labor reporting (turnover, new-hire, diversity,
EEO, etc)
* Perform annual market rate analysis and provide compensation
recommendations
* Administer, Review & Recommend Policies & Procedures
* Review & Handle Unemployment Claims
* Ensuring salaried and hourly performance reviews are conducted in a
timely and effective manner
* Maintain job descriptions, and evaluating Job Codes and Positions Codes
for
compensation purposes.
11/2005 - 4/2008 Intier Automotives Division of Magna Corp.
Human Resources Manager
* Control all areas of personnel, recruitment, employee relations,
training, & development, safety, administration of policy &
procedures, benefits, unemployment, workers compensation and
confirmatory action.
* Implement organizational HR initiatives to improve organizational
effectiveness, including performance management systems
(compensation, year-
round performance management process), talent development and
cultural
development.
* Administration of Union Contract
* Established a relationship with staff members, interact with union
representatives and management
* Handled proper grievance procedures assistance; solve labor disputes
within a union environment
* Conducted wage & benefit survey's
* Provides coaching and feedback on how to improve individual and
organizational
performance to meet strategic and tactical goals and objectives.
. Coach managers/supervisors on performance management
* Generated all reports, analyzed labor and economic data reports
* Discuss with Plant Manger supervisory body, and supervisors to
guarantee contract agreement with applicable statutes, rules, and
regulations.
04/03-11/2005 Meridian Automotive Systems, Inc.
Human Resources Generalist
. Control all areas of personnel, recruitment, new hire processing
employee relations, training & development, safety, ISO 14001,
unemployment, worker compensation, benefits and confirmatory action
for a start-up facility
. Implements organizational HR initiatives to improve organizational
effectiveness, including performance management systems
(compensation, year-
round performance management process), talent development and
cultural
development
. Conducted extensive recruiting for managment, technical & support
staff positions
. Generate/tracked all plant Labor reporting
. Manage personnel/payroll method to complete management employee and
needs
. Research on labor contract terms
. Assist with Union Negotiations Contract
. Administer Union Contract
. Establish a relationship with staff members; interact with union
representatives and management.
. Utilize strong working knowledge of employment law to include ADA,
FMLA, Harassment, and EEO to ensure legal compliance and consistency
throughout the organization.
07/02-04/03 Medical Staffing Network, Inc. - Shreveport, Louisiana
Office Coordinator
* Controlled all areas of personnel, new hire processing & employee
benefits
* Handled wages and compensation of employees
* Manage the compliancy of credentials & Licensure of Nursing Staff
02/99/05/02 Precision Response Corporation- Shreveport, Louisiana
Kronos Coordinator (Payroll) 03/00 - 05/02
* Controlled all aspects of time & attendance for 1200 employees
* Verified the salaries, wages and compensation of employees
* Managed all PTO accrual
* Generated Labor reports
* Provide administrative support to the Human Resource staff
Human Resource Assistant 10/99 - 02/00
* Provide administrative support to the Human Resource staff.
* Prepared and maintained the integrity of personnel files
* Handled all aspects of employment verifications
* Assisted with payroll hours
Call Center Supervisor 02/99 - 10/99
* Ensured smooth operation of the Call Center.
* Assisted agents with Customer calls & Customer Complaints
* Maintained productivity statistics in regards to call abandonment,
hold time, idle and available times.
* Handled time & attendance
* Conducted performance appraisals
* Administer progressive discipline
06/97 - 02/99 Times Newspaper - Shreveport, Louisiana
Customer Service and Retention Supervisor
* Supervised thirteen sales agents and two retention clerks.
* Maintained the integrity of the system by creating various calling
campaigns
* Maintained a regular monitoring schedule for evaluation purposes.
* Administered daily reports' on sales agents & sales per hour
* Handled time of request
* Administered Progressive discipline
Sales Representative/Newspaper in Education Assistant -06/97 - 02/98
* Handled incoming customer calls for Newspaper Subscriptions
* Assisted with fund raising program for Newspapers in Education, which
promoted news papers in the classroom in Caddo and surrounding
parishes.
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EDUCATION
Southern University-Shreveport - Associate Degree of Liberal Arts - 1993
Louisiana State University-Shreveport 1994-1996
Wiley College - Anticipated Completion date - Business Management - 5/2011
PROFESSIONAL AFFILIATIONS
. Society of Human Resources Management
Training & Certifications
Boyd Gaming Corporation
2008-2009
. Harassment & Discrimination Awareness
. Performance Appraisal Training
. Customer Service Training
. Union Awareness Training
Intier Automotive
2006-2007
. HIPPA Privacy & Security Certification
. Effective Communication Skills Certification
. Coaching 101
. The New Supervisor
. The Basic HR Law Certification-Rockhurst University Continuing
Education Center
Precision Response Corporation - Shreveport (PRCU)
2000-2002
. Intermediate and Advance levels of Supervisory and Managerial training
in the work place.
Meridian Automotive System, INC.
. 2003 - National Safety Council - Ergonomics Certification
. 2004 - ISO 14001 Internal Lead Auditor Certification
PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST.
Contact this candidate