Manager Customer Service

BETHANY ORANGE

******.****@*****.***

OBJECTIVE: Administrative Specialist

SUMMARY OF QUALIFICATIONS

. 20 years of service as an administrative assistant either as performing

or supervising a wide range of office activities such as preparing

correspondence, maintaining records, answering routine inquires,

receiving and maintaining equipment and supplies.

. Proficient with current Microsoft Office suite and Intuit QuickBooks.

. 5 years experience in analytical and administrative duties of

formulating, programming, budgeting, planning, executing, and reviewing

functions, including disbursements and receipts and preparing multi-year

budgets for Appropriated and Non-Appropriated Funds while providing

guidance and direction to organizational elements and subordinates on all

phases of budget formulation.

. 14 years serving as a supervisor for over 50 personnel.

. Active Secret Security Clearance.

. Strong customer service, administrative and organizational skills.

. Excellent written and verbal communication skills.

. Adapts quickly to new environmental operations and organization.

. Thrives in a multitasking environment.

EMPLOYMENT HISTORY

U.S. Army

August 1990 - December 2010

Senior Chaplain Assistant

February 2007 - Present Army Chaplaincy, Fort Polk, LA

Provides technical guidance to subordinates; defines areas of

responsibility for the staff; coordinate planning and programming services

and education.

Provides the necessary training for personnel to function as administrative

assistants through one-on-one training, group sessions and online classes;

provides personnel performance evaluations; conducts meetings with staff

sections leaders and attends division-level meetings in absences of

director.

Responsible for the accountability and maintenance of $5 million dollars

worth of property in the installation's inventory.

Plans regular work assignments, prepares plans to meet changes in workload;

assigns work to employees based on factors as the difficulty and

requirements of assignments and the availability, capability, and special

qualifications of employees and their current workload.

Develops and issues written instructions and standard operating procedures,

and ensures compliance.

Provides management with financial information such as: financial reports

showing the status of commitments, obligations, disbursements of funds,

rates of expenditures, and comparisons of actual performance to the

financial plan and identification of variances.

Tracks major funding issues for the organization.

Conducts personnel management analysis of multi-faceted organization in

order to place appropriate number of employees in the correct work

assignments.

Skilled in Defense Travel System (DTS).

Serves as the Organizational Point of Contact (OPOC) for section volunteers

by maintaining files and records, submitting volunteer status reports, and

communicating with the Volunteer Activity Center in regards to recognition

activities.

Serves as Equal Opportunity Leader for the organization.

Coordinates support for Post-wide events through personnel, facility and

funding.

Resource Fund Manager

February 2007 - November 2009

Fort Polk, LA

Communicated information to director for valuable evaluation of program

operations in order to analyze annual costs and develop estimations to

justifying present and future funding needs.

Authorized non-appropriated fund distribution within the program based on

knowledge of the program, funds limitations, and funding sources.

Explained budget limitations, program requirements and directives to the

director.

Analyzed programs, budget guidance and instructions from higher

headquarters to determine impact on mission operations.

Prepared directorate's narrative statement for all budget submissions to

higher headquarters. Developed and reported to higher management estimates

of budget requirements.

Identified problems, proposed solutions and then developed and implemented

new budget methods and procedural guidance.

Advised on budget functions, systems and procedures for non-appropriated

funds control requirements, justification, and utilization.

Completed over 5000 disbursement and receipt actions without error;

simultaneously administered the overall budgetary management system for

appropriated and non-appropriated funds in the amounts of $400K and $270K

respectively; received commendable rating and command recognition on 2

consecutive Command Inspection Program inspections while serving as Fund

manager.

Senior Non-Commissioned Officer

August 2005 - February 2007

Directorate of Plans, Training, Mobilization, and Security

Fort Lee, VA

Received all incoming communications for Installation Emergency Operations

Center and dispatched information to the correct section for action.

Special Project Action Officer for the Fort Lee Housing Partnership Signing

Ceremony.

Worked independently with full line responsibility and authority for

planning, coordinating and directing all administrative processes as the

consultant for the Senior Executive Service (SES) promotion ceremony.

Responsible for the revision of the automated Installation Operation Center

journal to increase operational efficiency.

Task Force Chaplain Assistant

June 2004 - June 2005

Salerno, Afghanistan

Responsible for procurement and maintenance of $300K in property for

mission support, $25K in cash disbursements and $180K in project fund

disbursements to foreign nationals as the Field Ordering Officer paying

Agent.

Served as the Senior Religious Security Advisor for a Joint Services remote

site location in East Afghanistan, Task Force Thunder which involved

supervising a religious foreign relations engagement between 20 Afghanistan

religious leaders and four chaplains.

Developed innovative sensitive items report used for equipment

accountability.

Brigade Chaplain Assistant

August 2003 - August 2005

Schofield Barracks, HI

Served as the senior technical advisor for 4 subordinate units.

Managed the execution of an Installation event in regards to security,

protocol and funding that hosted the Governor of Hawaii.

Received and screened incoming correspondence and directed it to proper

personnel; maintained director's calendar of official and social events.

Made arrangements for travel by arranging schedules, making transportation

arrangements, and lodging reservations for director and incoming visitors.

Set up and prepared correspondence and other documents in proper format,

assuring accuracy of punctuation, paragraphing, and spelling.

Obtained from appropriate staff offices information requested, such as

status of correspondence, verification of facts and dates of scheduled

events.

Kept abreast of senior leaders' policies and intent on policies.

Maintained up-to-date knowledge of procedures regarding preparation of

correspondence, action documents, and reports in accordance with proper

regulations.

Chaplain Assistant NCOIC February 1995 - August 2003

Fort Bragg, NC

Simultaneously served as personnel supervisor and manager, staff element

trouble shooter, retention official, web master and drug testing officer.

Received numerous awards for program set-up, facilitation and training,

organizing and supervising contract workers and volunteers.

Received calls and visitors and directs them to supervisor or other staff

members for attention or action ; prepared schedules and routine

correspondence.

Prepared and distributed written information such as flyers, calendars, and

newsletters to ensure timely and accurate information is relayed to

Soldiers and their Family members.

Referred Soldiers and family members for more specialized assistance, if

needed.

Prepared religious and non-religious facilities for services and programs.

EDUCATION

Contracting Officer Representative, 40 hours, 2010

US Army

Contracting Officer with a Mission Focus, 40 hours, 2009

Operational Security Officer Certification, Level II, 24 hours, 2007

Wide Area Work Flow, 40 hours, 2007

Advanced Non-Commissioned Officers Course (Honors), 230 hours, 2006

Equal Opportunity Leaders Course, 80 hours, 2004

Resource Manager Course (Honors), 2 weeks, 2001

AA, General Education (Honors), 2003 Fayetteville

Technical Community College

BA, Business Management, 104 hours

St. Leo University

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