Customer Service Management

ANN MARIE MINEROVIC

***** ******** ******, ***. * . Westlake, Ohio 44145

216-***-**** . ********@***.***

Summary of Qualifications

Administrative support professional offering office management skills,

excellent abilities in writing and communication

Proficiency in Microsoft Office programs

Able to manage multiple priorities, adapt to change, and work independently

Education

University of Phoenix February 2010

to Present

Bachelor of Arts in Business

University of Phoenix June 2007 to January

2010

Associate of Arts in Business

Relevant Courses:

Critical Thinking Management of Information Systems

Cultural Diversity Organizational Theory and Behavior

Economic Theory

Effective Persuasive Writing Supervision and Leadership

International Business Written Communication

Introduction to Behavior Science

Bryant & Stratton Business Institute

Word Processing Diploma

1988

Experience

Director of Aftercare Program

8/2007 - 12/2007

St. Bernadette School, Westlake, Ohio

. Developed the after school care program for students at St. Bernadette

Elementary School

. Secured permanent location for program in the school building.

. Created spreadsheets and processed billing invoices

Executive Secretary 1995 -

1996

Macco Adhesives, Cleveland, Ohio

. Responsible for the Word processing, data entry, correspondence,

travel arrangements, and meeting planning for four salesmen in the

sales department

. Assisted with correspondence for the customer service department

Executive Secretary

1988 - 1995

Forest City Management, Inc., Apartment Division, Cleveland, Ohio

. Processed budget, expense, incident, and property maintenance reports

. Prepared travel arrangements

. Processed property accounts payable and receivable

Contact this candidate