Quality Assurance Control
Resume:
Helaine M Smith
**** ******** *****, ******, ** *5115
*******.*****@*****.***
Objective
To obtain a professional position in a company that seeks an ambitious and
career conscious individual where acquired skills will be utilized toward
growth and advancement.
Professional Experience
Wells Fargo Home Mortgage, Tempe, AZ March 2008-present
Mortgage Underwriter I-Home Affordable Modification Underwriter I
Underwriting loans for government home affordable mortgage program
(HAMP). Negotiated terms as defined by contracts with lending partners
Perform risk analysis and make decision regarding deficiencies identified
during the review process. Identify transaction components that indicate
a potential for fraud and perform sufficient investigative work to
resolve issues that are identified.
Accurately record data and review conclusions in QAS (Quality Assurance
System)
Professionally communicate the results of file reviews both verbally and
in written format to internal and external customers.
Maintain a sound knowledge of Fannie Mae guidelines, DU guidelines, and
risk assessment tools used to decision mortgage loans.
Maintain a sound knowledge of secondary market activity, practices, and
orientation business/industry practices as they impact underwriting
quality and origination activity. Understanding of traditional mortgage
origination and underwriting practices
In-depth knowledge of Fannie Mae's underwriting and quality control
guidelines; Strong analytical, problem solving, and negotiation skills.
Effective written and verbal communication/presentation skills
Intermediate user of MS Word and MS Excel, or comparable software
packages
Strong organizational skills, teamwork, and results
Capital Lending & Investments, Inc Phoenix, AZ June
2000- March 2008
Mortgage Underwriter, Processor and Branch Manager
Negotiated terms as defined by contracts with lending partners
Perform risk analysis and make decision regarding deficiencies identified
during the review process
Identify transaction components that indicate a potential for fraud and
perform sufficient investigative work to resolve issues that are
identified
Accurately record data and review conclusions in QAS (Quality Assurance
System)
Professionally communicate the results of file reviews both verbally and
in written format to internal and external customers
Maintain a sound knowledge of Fannie Mae guidelines, DU guidelines, and
risk assessment tools used to decision mortgage loans
Maintain a sound knowledge of secondary market activity, practices, and
business/industry practices as they impact underwriting quality and
origination activity Understanding of traditional mortgage origination
and underwriting practices
In-depth knowledge of Fannie Mae's underwriting and quality control
guidelines; Strong analytical, problem solving, and negotiation skills.
Effective written and verbal communication/presentation skills
Intermediate user of MS Word and MS Excel, or comparable software
packages
Strong organizational skills, teamwork, and results
Prudential Real Estate & Relocation Services, Scottsdale, AZ July 1994-
March 2010
Relocation Counselor/Call Coach
. Interpret relocation benefits for FBI, FBOP, OCC, SSA, VA, DOI, DOE.
. Interpretation of relocation benefits for corporate clients such as El
Paso Energy, Merck Pharmaceuticals, Boeing, Norfolk Southern, KPMG,
. Provide Home finding assistance
. Provide Home sale assistance
. Provide household goods move assistance
. Disburse equity loans and final equity
. Process expense reimbursements as client driven
. Hired and managed call center representatives 60+
. Trained insurance center call representatives and provide monthly
evaluations
Education
Pursuing BA in Public Administration, University of Phoenix- 7/01-present
Professional Designations
. AZ Licensed Property & Casualty Insurance Agent
. AZ Licensed Realtor 1997-2004
. Mortgage Branch Broker of Capital Lending & Investments 2003-2008
. Call Center Management Certification 1997-2001
. Project Cure Volunteer
. Hospice Inspiris Volunteer
. Juvenile Diabetes Research Foundation Volunteer
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