Customer Service Manager

OBJECTIVE

To obtain a position as a medical editor where my experience in the medical

device and healthcare fields, strong editorial skills and exceptional

attention to detail will ensure accurate copy that upholds company

standards and meets client needs.

SUMMARY

Eight years of professional experience providing a wide range of editorial

support, including editing and proofreading of data analysis reports,

clinical trial protocols, manuscripts and magazine issues. Three years of

experience in the biomedical and healthcare industries. Qualifications

include:

. Demonstrated ability to edit a high volume of content to company

standards within tight deadlines.

. Reputation for reviewing clinical documents and data with the utmost

accuracy.

. Ability to collaborate effectively with various departments and levels

of management to achieve project goals.

. Aptitude for medical terminology and knowledge of FDA regulations and

clinical trials.

. Proficiency in MS Word, Excel, Access and PowerPoint with working

knowledge of Visio and Adobe suite.

EMPLOYMENT

Consultant

Portaero, Inc., Cupertino, CA September 2009 - March 2010

. Edited drafts and proofread galleys of case report forms (CRFs) and

clinical documents for an international clinical trial.

. Supported Quality Assurance Manager in writing standard operating

procedures, editing job descriptions, and designing PowerPoint

presentations.

. Developed and managed filing system for supplier and consultant records.

Collaborated with Director of Product Development to generate database of

approved suppliers and consultants. Scanned contracts and financial

disclosure forms for electronic archival.

Transcription Coordinator

Liver transplant center, CPMC, San Francisco, CA September 2008 -

July 2009

. Edited medical reports and minutes for distribution to hepatologists and

referring physicians. Resolved discrepancies by reviewing medical

records, utilizing transcription services and consulting hospital staff.

Consultant

Crux Biomedical, Inc., Menlo Park, CA July 2008 - August 2008

. Edited correspondence and prepared study materials for distribution to

investigational sites.

. Created filing system for the CRFs, clinical trial agreements and FDA

correspondence of a multi-center study.

Contract Clinical Research Assistant

Broncus Technologies, Inc., Mountain View, CA March 2007 - March 2008

. Assisted Clinical & Regulatory Affairs in preparing data analysis reports

for submission to the FDA. Wrote adverse event summaries and created data

tables. Edited reports for readability, grammar and consistent use of

registered symbols.

. Reviewed clinical trial protocols for consistent terminology, parameters

and formatting. Generated revisions and documented revision history for

Director of Regulatory Affairs.

. Audited data analysis of clinical studies. Consulted lead R&D engineer,

supply chain management and clinical personnel to clarify and correct

notation of device efficacy on source documents. Collaborated with data

management vendor to reconcile discrepancies in SAS databases.

Assistant Editor

Resource Publications, Inc., San Jos , CA November 2004 - March 2007

. Supported editor in editing and formatting a 700+ page curriculum for

quarterly publication. Ensured content conformed to style guide and word

counts. Corrected spelling, grammatical and typographical errors.

. Acted as a liaison between offsite editorial staff and in-house

management. Worked with editor, editorial manager and production director

to resolve queries, improve work flow and fulfill production

requirements.

. Assisted editor in preparing for the annual writer's conference and

took minutes of conference sessions.

Editorial Assistant

Resource Publications, Inc., San Jos , CA February 2001 - November

2004

. Prepared manuscripts and magazine issues for transmittal. Proofread

galleys, managed contracts and streamlined transmittal procedures.

Informed writers of proposed changes and production schedules.

. Coordinated exhibits held nationwide: balanced budget and processed

expense reports; planned travel arrangements for sales representatives;

monitored shipping and inventory of books and office supplies.

. Managed databases of contacts for editorial and advertising features.

Collaborated with sales representatives and coordinated mass mailings to

acquire new contacts.

. Provided quality customer service in responding to book and

subscription orders via phone, fax and e-mail.

Education

B.A., Psychology (Magna cum Laude) with Certificate in Professional and

Technical Writing

San Jos State University, San Jos , CA 2001

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