Customer Service Human Resources

Objective

To obtain a position that will provide a challenging opportunity to

significantly contribute to a company's growth.

Education

Johnson C. Smith University, Charlotte, N.C.

Bachelor of Arts; Major - Psychology (05/2009)

University of Phoenix, Charlotte, N.C.

Master of Business Administration; Major - Human Resources

Management (expected 05/2011)

Accomplishments/Leadership

. Honors College

. Dean's List

Experience

YMCA - Afterschool Counselor (February 2010 - Present)

. Teach children between the ages of 6-8 daily art projects in the

Afterschool Program.

. Responsible for developing lesson plans and implementing them during time

of instruction.

. Insure the health and safety of each child and maintain a safe and clean

program site.

. Take part in all training or in-service activities to develop

proficiencies required performing job responsibilities.

. Maintain positive relationships, open communication with parents, YMCA

personnel, participants, administration and volunteers.

. Assume any other duties as assigned by the YMCA administration.

Spherion at Hewitt - Benefits Coordinator (October 2009-December 2009)

Administer and explain benefits to employees by serving as a liaison

between employees and insurance carriers.

Provided advice, assistance and follow-up on company policies, procedures,

and documentation.

Received several "Kudos" awards for top performance in handling client and

any procedural issues.

Coordinated the resolution of specific policy-related and procedural

problems and inquiries.

Performed specific research into operational cases to ensure the employee

was receiving the best care.

Grass Roots Voter Registration Coordinator - Charlotte, NC (08/2008-

11/2008)

Utilized communication and selling skills to register over 400 individuals

to vote by canvassing areas in the Charlotte areas.

Demonstrated advanced analytical skills by helping voters to decipher the

policies and platforms of the candidates to help them make informed

decisions.

Pediatric Therapy Center - Assistant, Danville, VA (Summer 2008)

Taught 15 students with various mental disabilities. Demonstrated

competency in working with students with diverse needs.

Assisted students in developing self-management and social skills by

motivating students through active learning environment.

Participated in treatments teams. Provided positive reinforcement for the

appropriate behavior.

Telvista - Customer Service Representative, Danville, VA (Summer 2007)

Provided excellent service to over 7,000 customers in a fast paced

environment.

Utilized effective interpersonal skills to resolve customers' technical

issues.

Utilized excellent listening and communication skills to effectively match

customer needs with the company's product offerings.

Other Experience

Johnson C. Smith University - Student Activities Office Assistant,

Charlotte, NC (8/2005 - 05/2006)

Frank's Italian Family Restaurant - Cashier & Hostess, Danville, VA (6/2003

- 11/2004)

Computer Skills

Microsoft Word, Excel, Power Point, and Access

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