Customer Service Manager

Tim Ford

**** ****** **** 513-***-****

Cincinnati, OH 45230 http://timford.emurse. ******@***.***

com/

Objective

Sales representative for a growing company using communication,

organization, and marketing skills. Upper-level sales management as an

eventual goal.

Education

University of Cincinnati- Cincinnati, OH, March 2010

. Bachelor of Arts in Communication

. Letter of Commendation for Academic Excellence, Fall 2008

. Benefited from company sponsored training at both Medco & U.S. Bank

Experience

Medco, Prescription Benefits Specialist, Columbus, OH, March 2009-Current

. Production: Convert and enroll 30 + new members per week

. Retention: Renew relationships with neglected customers by appeasing

members concerns

. Cold Calling: Indicate unique features and perks that differentiate Mail

Order Program

. Follow clinical protocols and SOP for HIPPA laws and regulations

U.S. Bancorp, Retail Lockbox Clerk I, Cincinnati, OH, April 2008-2009

. Achiever of the Month: Cited for exemplary contributions to department

. Oversaw mail out functions: Shipped 50+ clients daily products via

preferred carrier

. Problem Solving: Reorganized daily operations reducing "errors" by 20%

. Leadership: Progressed into a lead role: sparring company from hiring a

supervisor

. Exceeded performance criteria: Earned top marks on all management

evaluations

. Time Management: Worked full-time in addition to college

Fastenal Company, Assets Manager/ Support, Cincinnati, OH, June 2004-2007

. Answered customer inquiries regarding products, delivery, and billing

cycle

. Called on past due accounts: Reducing A/R by 50%

. Recorded data from calls and submitted reports to Corporate and

Management

. Managed all branch assets including all inventory, trucks, office

furniture

DJK INC, Customer Service Specialist, Covington, KY, February 2006-2008

. Worked 32+ hours to finance college expenses

. Provided superior customer service for over 100 retail patrons per night

Activities/Interests

District 5 Knothole Association, Cincinnati, OH, 2004-2008

. Volunteer Manager for the Mt. Washington "Blue Dragons"

. Baseball Umpire

Catholic Youth Organization, Cincinnati, OH, 2006-2007

. Volunteer Coach for Guardian Angels CYO Basketball/Baseball

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