Customer Service Medical

Callie eden

**** ******** **** *** # ***, Herndon, VA. 20171

*******@*****.***

703-***-****

EXPERIENCE: Department of Rehabilitative Services Fairfax, VA

March 2009-Present

Disability Analyst

. Process disability claims for benefits under the

Social Security Disability

Insurance and Supplemental Security Income

Disability Programs;

. Adhere to Federal regulations to ensure prompt and

accurate decisions

based on medical and vocational criteria as well

as comprehensive medical evidence;

. Conduct telephone interviews to gather client

information;

. Maintain cases for eighty stakeholders

. Analyze and interpret medical evidence;

. Complete written analysis to support client

eligibility;

. Participate in mentorship program to provide

regulation and procedural information to new analysts;

and

. Educate clients on the disability determination

processes and provide customer service.

Abbtech Staffing Sterling, VA

Jan-March 2009

Recruiting Sourcer/Recruiter

. Reviewed resumes to fill job orders for client;

. Gathered and maintained job order information;

. Prescreened potential employees to gather information;

. Developed new client relations and assisted with their

staffing needs; and

. Planned and organized a career fair at local

University.

The Town of Middleburg Middleburg, VA

June-Aug 2008

Intern.

. Drafted emergency preparedness packet for

distribution;

. Collected Geographic Information Systems Information;

. Organized land use information;

. Designed employee performance evaluations for some ten

employees;

. Drafted and updated employee job descriptions; and

. Collaborated with purchasing agent to update

technology systems.

Mountain Line Transit Authority Morgantown, WV

Jan-May 2008

Intern.

. Independently designed driver evaluation program to

evaluate the performance of some forty employees;

. Collaborated with four supervisors to implement

evaluation program;

. Developed and drafted related policies and procedures;

. Created customer satisfaction surveys for

approximately forty bus routes; to better serve the

needs of the bus line clientele;

. Lobbied at federal and state levels for funding; and

. Reviewed federal grant applications for submission.

Monongalia County Courthouse Morgantown, WV

Aug-Dec 2006

Intern.

. Assisted the Prosecuting Attorneys Office and the

Victim Witness Assistance program in gathering victim

information;

. Attended and supported some thirty legal proceedings;

. Collected and organized case-related information and

materials;

. Drafted transmittal letters and impact statements for

distribution to judges and attorneys; and

. Interviewed witnesses.

EDUCATION: West Virginia University, Morgantown, WV

Aug 2006- Aug 2008

M.A., Public Administration

Related Coursework: Legal and Political

Foundations, Public Financial Methods,

Statistical Research Methods, Human Resource Systems,

Public Budgeting,

Applied Statistical Research.

West Virginia University, Morgantown, WV

Aug 2004- May 2006

B.A., Criminology and

Investigations

ACTIVITIES: Elected Secretary, Student Association of Public

Administrators.

Member, American Association for Public Administration.

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