Customer Service Administrative Assistant

Maribel Ramirez

**** *. ******* ***, *******, CA 92806

Mobile #: 714-***-****

****.******@*****.***

OBJECTIVE

To obtain a position in a field where I can apply and sharpen my skills as

well as gain more knowledge through positive work experiences and diverse

responsibilities.

SUMMARY OF QUALIFICATIONS:

I am bilingual fluent in speaking, reading, and writing Spanish. I have

great customer service skills, problem resolution skills, computer skills,

cash handling experience, and work well under pressure. I have great multi

tasking skills, strong attention to detail, and work well with others. I am

responsible, trustworthy, punctual, and radiate with a positive attitude.

EDUCATION

2006 - Present - Santa Ana College, Santa Ana, CA - Business

Management/International Business

1996 - 2000 Bolsa Grande High School, Garden Grove, CA - H.S. Diploma

EXPERIENCE

January 2008 - July 2009 - Drake Office Overload, Irvine, CA

Sr. Recruitment Consultant ~

. Weekly payroll processing

. Conduct skills testing, office interviews, reference checks, license

and credential verifications, background investigations and schedule

drug screenings

. Work with various hiring managers to determine needs and

qualifications

. Run employment ads & background checks

. Maintain applicant information in an Applicant Tracking System

(Drakeonline.com, HireDesk, & SalesForce)

. Comply and respond to state correspondences (i.e. unemployment, state

tax accounts, renewal of business license etc

. Maximize the use of technology to fill and service client orders and

provide quality results

. Manage office expenses & supplies with little to no supervision

. Knowledgeable in Recruiting, HR and Payroll

. Acting Branch manager during interim position

. Skill Marketing of candidates (Constant Contact)

. Coordinated and handled employee relations, which include: counseling

sessions, write ups, terminations

. Responsible for all office upkeep in Irvine & Cypress branch

September 2007 - November 2007 - Smile Care Family Dentistry, Santa Ana, CA

Human Resources Representative (contract) ~

. Prepared and processed New Hire paperwork

. Assisted 50+ office managers with new hire and work interview

paperwork

. Assisted Payroll with data entry (ADP)

. Track employee vacation and sick

. Submit employee reviews to VP of HR monthly

. Assist employees and managers with personnel related inquiries

. Verified employment and income for past and present employees

. Assisted VP of Human Resources with special projects

October 2006 - September 2007 - Western Capital Mortgage Orange, CA

Human Resources Assistant ~

. Prepared new hire paperwork

. Benefit administration including: benefit packages, open enrollment,

and employee assistance

. Completed employee eligibility verification with the Department of

Homeland Security

. Entrusted with prospective employee background analysis

. Maintained employee payroll records (ADP)

. Handled billing and collections regarding company appraisals

(QuickBooks)

. Managed vendor accounts on a weekly basis

. Serviced loans and reviewed final HUD fees on closed loans

March 2005 - September 2006 - Secured Funding Corp. Costa Mesa, CA

Sr. Funder ~

. Worked under supervision of Funding Manager received and reviewed

executed Final Loan Documents

. Assisted EVP of Wholesale division

. Requested Conditions & confirmed that all funding conditions had been

met prior to funding

. Coordinated with Processors, Escrow Officers and Loan Officers as

needed

June 2003 - February 2005 - Commerce Title Company Santa Ana, CA

Sr. Administrative Assistant ~

. Assistant to Senior Escrow Officer on high volume escrow unit

. Assist all parties to Title & Escrow: Buyer, Seller Realtor, Lender,

etc.

. Packaged escrow instructions & pulled Title for subject property

. Sent recording documentation to Title and completed basic processing

tasks

January 2001-May 2003 - Farmers Insurance Company Costa Mesa, CA

Sr. Administrative Assistant ~

. Greeted and assist all clients also Translated for Spanish speaking

customers

. Answered, assisted and transferred on a 10 line phone system

. Completed Filing, faxing, data entry, accounts receivable, developed

filing systems, handled heavy customer service and problem resolution

Contact this candidate