Customer Service Assistant
Resume:
.
Linda Meloche ~ P.O. Box *** ~ Chelsea, MI ****8 ~ 734-***-****
abmwk6@r.postjobfree.com
To whom it may concern:
I have known Farah Tasawar in my capacity as a
Dale Carnegie Course Instructor. Farah was a Graduate Assistant for me in the 12-
week program which covers effective speaking, human relations, stress
management and leadership.
I found Farah to be consistently committed to doing quality work in class. She has
a warm, caring and friendly style with others. She has the ability to get an
audience’s attention and keep it with her energy and enthusiasm.
In addition, Farah was the recipient of an award in class that highlighted her ability
to express herself effectively.
I feel comfortable recommending Farah for a position in your organization.
Please feel free to contact me with any questions or concerns.
Sincerely,
Linda Meloche
Dale Carnegie Training
FARAH TASAWAR
3010 Whisperwood Dr. Apt. # 308 • Ann Arbor, MI 48105
abmwk6@r.postjobfree.com • 7 3 4.9 7 2.5 7 7 0
EDUCATION CONCORDIA UNIVERSITY Ann
Arbor, MI
2004 2007 Business Administration
2002 2004 WASHTENAW COMMUNITY COLLEGE
Ann Arbor, MI
Associates of Liberal Arts
• Dean’s list and Phi Theta Kappa Honor Society
1979 1987 UNIVERSITY OF PUNJAB Lahore, Pakistan
B.A. Liberal Arts
EXPERIENCE WASHTENAW COMMUNITY COLLEGE
2006 Present Support Staff (Computer Commons)
• Assist computer lab of 150 Macs and PCs, support end users in
resolving computer problems including software and e mails
• Provide helpdesk support including phone correspondence with
customers
• Administer students and computers, open and close computer
lab
•
2007 2009 • UNIVERSITY OF MICHIGAN
Ann Arbor, MI
• Administrative Assistant Associate Housing Information
(temporary)
• Provided customer service via phone, update landlords
information and troubleshoot with landlords, took care of
registration fee and deposit checks
• Assisted academic unit and housing department as it transitioned
hard data to paperless record system
• Prepared data by scanning into new system and verify the
accuracy to perfection and fulfilled supervisors day to day tasks
2006 2007 UNIVERSITY OF MICHIGAN
Ann Arbor, MI
Office Assistant, undergrad admission, Medical School (temporary)
• Maintained and updated students’ records transferred hard copy
to electronic version
• Corrected extensive errors in database for medical students, and
audited medical students records to perfection
•
2004 2005 GUY HOLLERIN’S HOLIDAY INN Ann Arbor, MI
Hostess
• Provided excellent customer service, answered phone calls and took orders
• Scheduled and coordinated parties, decorated for special events, took
reservations, trained new employees, and handled cash
WASHTENAW COMMUNITY COLLEGE (work study position)
2002 2003
Ann Arbor, MI
Office Assistant (Business Faculty Offices)
• Answered phone inquiries, provided general information,
prepared documents
• Maintained files and records
•
TRAINING DALE CARNEGIE TRAINING Ann Arbor, MI
Effective Communication & Human
Relations
• Graduate Assistant for the course
2007, 2009
2005 • Achieved Breakthrough Award
SKILLS Microsoft Excel, Word, PowerPoint, Publisher, C++ programming, File Maker
LANGUAGES Proficient in Hindi, Urdu, and Punjabi
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