Human Resources Sales
Resume:
ROBERT M MANNINO
Gilbert, AZ 85298
***.*******@*****.***
SUMMARY OF QUALIFICATIONS
Quality-oriented professional with experience and a proven track record in
developing lasting customer relationships and financial solutions.
Background in sales, account management, human resources and customer
service. Achieved goals by remaining focused on the bottom line, while
adding extra value through interpersonal communication, training and
technical skills. Additional experiences with:
Relationship Conflict Resolution Credit Analysis
Management
Project Management Marketing/Advertising Microsoft Office
PROFESSIONAL EXPERIENCE
EDUCATION MANAGEMENT CORPORATION, Phoenix, Arizona 2009 -
Present
Assistant Director of Admissions
Provided access to higher education by assisting students through the
admissions process, helping them to identify and achieve their educational
goals.
. Interviewed and profiled prospective students to identify educational
goals and needs. Suggested course of study and formulated a strategy
for success based on student interest.
. Facilitated the admissions process by effectively managing new and
existing student database. Collaborated closely with students and
other departments to execute admissions goals.
AFFILIATED COMPUTER SERVICES, INC, Tempe, Arizona
2008 - 2009
Human Resources Specialist
Performed, tracked and logged all transactions relating to human
resources/payroll and or benefits process inquiries.
. Provided information and resolved all issues pertaining to human
resources policy including but not limited to: short term disability,
FMLA, maternity and personal leaves of absences, attendance, job
inquiries and postings, payroll and general HR policy information.
. Interpreted, applied and communicated conceptual elements of benefits
and/or human resources rules and regulations.
INTERSTATE MORTGAGE SERVICE, INC., Mesa, Arizona 2007 -
Present
Mortgage Consultant
Presented lending solutions to prospective borrowers by profiling,
educating and recommending products aimed at improving customers' long term
financial health.
. Established a lending clientele by networking with local businesses,
advertising and making outbound sales calls resulting in additional
referrals made by satisfied customers.
. Originated loans by researching and presenting innovative lending
solutions, via telephone and/or in-person, including the collection of
supporting documents and other necessary conditions.
Robert M Mannino
Page 2
FIRST MAGNUS FINANCIAL CORPORATION, Tempe, Arizona
2007
Wholesale Account Executive
Established and managed profitable business partnerships with mortgage
brokers by providing information about company products and services.
. Built and managed a multi-million dollar pipeline by utilizing skills
in customer service, relationship management and by remaining current
on market trends affecting broker closings.
. Increased funded loans by overcoming objections, remaining in constant
communication with all parties and by providing reassurance of timely
loan closings.
FIRST NATIONAL BANK OF ARIZONA, Tempe, Arizona
2006 - 2007
Wholesale Account Executive
Utilized consultative sales techniques to build lasting relationships with
retail mortgage brokers by providing education and training on offered
products and services.
. Persuaded brokers to utilize company products by demonstrating value
through product comparisons and by providing ongoing education, which
resulted in increased production and company exposure.
BEAR STEARNS RESIDENTIAL MORTGAGE, Scottsdale, Arizona 2005 -
2006
Broker Sales Representative/Account Manager
Supported field account executives by managing loan submissions and
collaborating with internal departments to meet and exceed company sales
goals.
. Maintained accounts/relationships with retail mortgage brokers to
ensure the timely processing of loan applications.
. Communicated customer needs to appropriate company personnel and
provided creative solutions aimed at increasing loan closings.
EDUCATION
Bachelor of Interdisciplinary Studies in Business and Communication
Arizona State University, Tempe, Arizona
Currently pursuing a Master of Business Administration (MBA) Degree from
the University of Phoenix
Estimated completion May 2010
LICENSURE
Life and Health Insurance Producer, Arizona
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