Customer Service Data Entry

_ *** Stonewall drive Fredericksburg,Va ***** * **2-270-

2781_or 540-479-6480__________

Patricia Leonard

Email: abmwjm@r.postjobfree.com

OBJECTIVE: To obtain a position with an organization that will utilize my

experience and education; one that rewards hard work and dedication, and

encourages advancement.

SUMMARY:

( Excellent Leadership Skills ( Excellent Customer

Service Skills

( Supervisory Experience ( Ability to work well

with others

( Well-developed interpersonal skills ( Problem

solving abilities

( Courteous and professional demeanor ( Very Initiative

( Basic business math skills ( excellent

communication skills

( Intermediate skills and experience with on line computer systems.

( Have the ability to work well under pressure; follow through to

accomplish tasks.

( Well-developed written/verbal communication skills; fluent English

language skills.

WORK EXPERIENCE - 1/08 -present_ Data Entry Specialist for Walter Reed

Veterans Hospital

6/05 - 11/07 Contract work The Washington Times

6/98 - 9/04 ABC/Data Entry Clerk

Preparing daily, weekly and monthly circulation statistics; process all

school accounts (NIE Program), billing and monitoring all payments and

adjustments to customer accounts. Coordinate all independent agent

contracts. Record keeping of budget related payments in the form of

detailing route analysis. Assist in preparing ABC audit, monitor budget

reports, revenue and expense for the Circulation Department. Liaison

between various inset vendors.

2/95 - 6/98 Customer Service Specialists

Answer incoming calls, obtain complete and accurate information. Report

subscriber problem to the appropriate personals, cross-train in all

position functions within the department; assume dispatch responsibilities

when needed. Assist in training new personnel; maintain accurate records

of account transactions. File data for customer service generated

reports, calculates subscriber account adjustments and submit adjustments

for processing. Prepare weekly reports, maintain staff attendance records

& maintain records for employee incentive program. Handle all back issue

calls and customers.

Skills:

Typing 60 wpm, Word Perfect, Data Entry, Office Machines, Window 98, Word

2000, Excel and Outlook

EDUCATION:

Potomac Job Corp

Washington DC

* References available upon request *

Contact this candidate