Customer Service Manager

GREGORY CURTIS BOYD

*** ****** ***** ( Antioch, Tennessee 37013

615-***-**** ( *******.****@*******.***

PURCHASING & PROCUREMENT

Analytical and improvement oriented purchasing and procurement manager with

15+ years of experience driving cost-effectiveness and process streamlining

in multimillion dollar organizations. Adept at using national and

international suppliers to control costs and achieve competitive pricing.

Multi-industry manufacturing and distribution experience with the

demonstrated ability to quickly learn new products, programs, and

processes. Excellent management and communication skills.

Commodity Sourcing ( Inventory Reduction & Management ( Procurement

Planning ( Negotiations

Process Management ( Problem Solving ( Cost Reduction & Avoidance (

Customer Fulfillment

Material Requirements Planning (MRP) ( Enterprise Resource Planning (ERP) (

Customer Service

Continuous Process Improvement ( Quality Assurance ( eProcurement ( Multi-

Site Purchasing

PROFESSIONAL EXPERIENCE

METRO MEDICAL SUPPLY INC., Nashville, Tennessee ( 2008-2009

$1B wholesale distributor and retailer of pharmaceuticals and medical

equipment / supplies.

Purchasing Manager

Supervised 4 buyers and planners, with oversight for product sourcing,

purchasing and procurement (including eProcurement), and customer

fulfillment. Developed reports on procurement metrics, price variations,

and vendor-managed inventory. Served on the enterprise resource planning

(ERP) software startup team to transition into a newly implemented system.

. Improved average fill rates from 97% to over 99% in less than 2 years

while simultaneously reducing inventory levels more than 20% with over

98% fulfillment accuracy.

. Saved more than $250,000/year by negotiating lower prices and finding new

sources for medical and surgical supplies.

. Reduced process times 40%+ by introducing automatic purchasing and

replenishment programs.

. Sourced pharmaceuticals for the company's new oncology division and

reorganized the master listings for more than 9,000 items in the online

product catalog.

PROTECH INDUSTRIES, INC., Lavergne, Tennessee ( 2002-2007

$30M tractor-trailer and truck accessories manufacturer.

Purchasing Manager

Oversaw purchasing and profit and loss (P&L) plant-wide. Managed scrap and

material planning to drive cost control. Negotiated contracts with

suppliers and closely controlled inventory and cycle count. Served on the

Empowerment Team to provide weekly input and support for executive

decisions, with high levels of business ownership.

. Reduced gross receipt adjustments from 8% to 2%, substantially improving

cycle count accuracy.

. Strategically streamlined average inventory levels from more than 2

months to less than 3 weeks.

. Drove successful product outsourcing.

. Secured $750,000/year in cost reductions through aggressive supplier

negotiations on such materials as process parts, hot and cold rolled

steel, aluminum and stainless steel products, electronics / electrical

components, specialty hardware, and paint.

GREGORY CURTIS BOYD ( Page 2 ( *******.****@*******.***

FLASH TECHNOLOGY CORPORATION, Franklin, Tennessee ( 1998-2002

$100M manufacturer of aviation obstruction, airport, and fishery lighting.

Purchasing Agent

Set up and managed stock rooms, maintained cost-effective inventory levels,

and managed project teams. Directed new software system implementation.

Purchased electrical / electronic assemblies and components, metal

fabricated parts, blow-molded plastics, wire harnesses, PCBs, and castings.

. Saved more than $1M/year in materials costs by sourcing and negotiating

competitive pricing for a new production facility.

. Reduced stockroom inventories 30%+ by revamping the replenishment method

and process.

. Helped implement new JD Edwards software to improve procurement

operations.

CAMPBELL GROUP, Mt. Juliet, Tennessee ( 1993-1998

$200M manufacturer of air compressors, pressure washers, paint sprayers,

generators, and welders for the do-it-yourself (DIY) market.

Senior Buyer / Planner

Provided the full range of sourcing, planning, purchasing, and scheduling

for 2 new business models. Served on multiple new project and product

teams. Developed extensive experience in ISO 9000 implementation and

material requirements planning (MRP).

. As an instrumental team member, procured and imported more than $20M of

new materials from Italy and Germany.

. Increased throughput exponentially by reducing inventory from 3 to more

than 14 turns.

. Leveraged international sourcing skills to save more than $150,000 in

metal fabrication parts by procuring materials for a paint sprayer line

from China.

. Personally purchased, planned, and scheduled all material for a new

pressure washer and generator production facility.

TRANE COMPANY, Clarksville, Tennessee ( 1989-1993

Nationally leading heating, ventilation, and air conditioning company.

Buyer / Planner

As multi-plant contract coordinator for fabricated metal, managed all

commodity research, negotiation, and acquisition. Coordinated planning and

procurement for aluminum, copper, steel, fabricated metals, molded plastic

and rubber, and numerous other materials and components.

. Reduced copper and steel inventories to less than 3 days and implemented

effective new consignment programs.

. Established long-term partnerships and negotiated annually with primary

suppliers.

EDUCATION & TRAINING

Bachelor of Arts in Business Administration (Middle Tennessee State

University)

MBA / CPIM Studies - Expert Purchasing Management, Karass Negotiation (Dale

Carnegie)

TECHNICAL SKILLS

IBM, Linux, Microsoft Windows/Office, JD Edwards, Enterprise Resource

Planning (ERP) / Material Requirements Planning (MRP), AS400, MACPAC, 4th

Shift, MAPICS

Member, Institute of Supply Management - Next Level Purchasing

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