Human Resources Customer Service

PROFESSIONAL EXPERIENCE

Summary of Qualifications

. Excellent written and verbal communication skills

. Strong analytical, problem solving and interpersonal skills

. Excellent team player and self-starter with ability to work

independently

. Dependable customer service skills

International Cruise & Excursions

2009-2010

Human Resources Assistant

Performed a temporary position at ICE in Human Resources and

responsibilities included:

. Family Medical Leave process including preparing letters to

employees for certification and re-certification

. Input data into Payflex system to update employee FMLA and input

hours missed in excel to track employees leaves of absence

. Assisted with Open Enrollment to gather the materials together and

answer questions and the recruiter during job fairs

. Performed audits of health, dental, vision, pet care and legal

insurance bills

. Input employee information into E-Verify

SUMCO Phoenix Corporation 2008-

2009

. Prepare annual Medicare Part D Notification and 5500 forms

. Respond to employees questions regarding benefit plan or issues

. Communicate rate changes and work with SAP business analyst regarding

medical, dental, and life insurance plan

. Worked across external lines of business for the 401k and flexible

spending account interface files

. Updated employee records in SAP

. Audit and pay invoices for medical, dental, vision, and life insurance

. Approve new 401k loans and distributions and set up new loans in SAP

. Developed and implemented wellness fair for 500 employees

U-Haul International 2007-

2008

Benefits Counselor

Responsible for seven states benefits (new hires, rehires):

. Update in Genesis and HBMS systems of U-Haul including payroll

deduction

. Track and update leaves of absence for seven states. Orientation for

Open Enrollment meetings for AZ employees.

Pearson Education 2007

Human Resources Generalist

. Recruit and hire scorers for the NAEP and other projects for the USA

President's Leave No Child Behind Program

. Responsible for the Mesa facility of 200+ temporary employees,

employee relations, and salary update in Oracle.

Holsum Bakery Inc., Phoenix, Arizona-November

2005-2006

Human Resources Generalist

Assist the Human Resources Manager in areas related to benefits

administration, including benefits rollout, 401k, medical and dental,

facilitation of HR processes and employee relations for approximately 500

employees.

. Process benefits paperwork and input into various vendor systems

. Manage the leave of absence and Family Medical Leave process

. Responsible for updating the benefits websites and ADP changes

Atrium Window and Doors 2003-

2004

Human Resources Generalist

Assist the Human Resources Manager in areas related to the design,

implementation and facilitation of training; HR tools, processes and

systems; employee relations; and benefits administration, including

benefits rollout, 401k, medical and dental for approximately 350 employees.

. Manage the process for benefits, salary, transfer and related employee

status changes including the leave of absence, and Family Medical

leave Process. Audited the I9's for INS compliance and complete

employee verifications for audits and other employee needs.

Honeywell, Inc., Aerospace Electronics Systems

1983-2001

Benefits Administrator (1998-2001) Staffing Specialist (1995-1998)

Employee Relations focal point for employee orientation programs and

interfacing with employees on the voluntary separation programs supporting

the Business Regional General Aviation division with over 1,400 employees

and revenues of $450M

. Developed and produced a series of Human Resources Information books

on Employee Benefits, Staffing, and Training as a one-stop employee

Resource

. Coached and advised employees in matters pertaining to pension, 401k

and benefits eligibility policies and procedures, and exit processing.

. Managed the process for the Trip Reduction Program

. Developed a Six sigma process to collect the annual surveys for

Honeywell Aerospace

. Reduced costs to the company for collection of the surveys and State

fines resulting in a projected annual savings of $110,000.

EDUCATION

Bachelors Degree, Management, University of Phoenix

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, PeopleSoft, Resumix, Outlook, ADP,

Visio, Oracle

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