Human Resources Manager

Barbara L. Wong

* ******** ***** ****: 302-***-****

Bear, DE 19701 ********@*****.*** Cell: 302-***-****

Summary

Human Resources Professional with progressive experience in industries

including insurance, banking, manufacturing, food production and retail.

Expertise in full cycle recruitment with the ability to assess business

needs and talent markets and develop recruitment strategies that support

business objectives. Demonstrated abilities in benefits administration,

employee relations, training, and performance management. Skilled in

program management, customer relations and leadership. Versatile,

motivated, results oriented team contributor with service and quality

focus.

Professional Experience

THE AMERICAN LIFE INSURANCE COMPANY, An AIG Member Company

2007-2009

Wilmington, DE

Corporate Recruiter

Responsible for staffing IT, Finance, Accounting, Underwriting, Enterprise

Risk Management to support global initiatives.

. Coordinated Redeployment Program that assisted 12 employees in job

transition.

. Designed, developed and implemented creative recruitment strategies

resulting in $100K cost reduction.

. Created budget tool for recruitment function to establish a cost of hire

metric.

. Managed all Temporary Vendors as well as relationships with contingent

Recruiters.

. Participated in panel as subject matter expert at Right Management

seminar.

. Created and ordered recruitment materials and giveaways for recruitment

events and job fairs.

SOVEREIGN BANCORP, INC., Wyomissing, PA 1999-2007

Recruiter III, Bank Officer, Philadelphia, PA (2006-2007)

Responsible for recruitment within the Retail Division for the Philadelphia

and Bucks/Montco Regions.

. Developed and implemented new recruitment and selection processes and

training for hiring managers which reduced turnover 18% within the

Philadelphia Region.

. Met all customer service metrics providing applicants with "Red Carpet"

experience.

. Improved significantly applicant pool, quality of hire and days to hire

rate within Flagship Region.

. Established strategies and partnerships with outside agencies to attract

and engage multicultural candidates.

Recruiter II, Villanova, PA (2001-2006)

Responsible for staffing and employee relations in 37 branches and

Corporate Retail Support, including Marketing and Technical Support.

. Created an applicant pool through networking and community involvement

thus able to meet and exceed days to fill goals

. Designed, developed and implemented processes and tools to establish

recruitment metrics.

. Trained supervisors in interviewing, performance management and

corrective actions.

. Researched and recommended work/life policies including telecommuting,

job sharing and flextime.

Recruiter I- Corporate Headquarters, Wyomissing, PA (1999-2001)

Responsible for Corporate recruitment and employee relations.

. Introduced diversified Internet recruiting strategies through the use of

diversified portfolio of tools.

. Recruited Sr. Management and nationwide sales team for start-up Internet

Banking operation.

. Served as interim HR Manager for Corporate Operations, reporting to the

Director of HR.

Sara Lee - Household & Body Care USA, Douglassville, PA 1993-1999

Human Resources Generalist and Payroll Supervisor (1997-1999)

Responsible for the Human Resources function within Corporate Headquarters,

manufacturing and national sales team.

. Implemented new payroll and timekeeping system for 360+ employees

resulting in annual savings of $75,000

. Reduced the number of Temporary Agencies, resulting in lower temp labor

charges.

. Implemented standardized processes and monitoring to reduce payroll

errors by 80%.

Human Resources Assistant (1995-1997)

Hired, trained, used corrective actions and terminated employees in

accordance with Company policies.

. Updated company's Seniority, Attendance and Leave Policies that reduced

sick leave costs by 13%

. Compiled and evaluated data to write annual Affirmative Action Report

(EEO-1).

Credit Administrator (1993-1995)

Applied all cash and credit to accounts, reconciled discrepancies in daily

cash balances and resolved overdue invoices and non-authorized deductions.

Other Related Experience

Big Lots /Consolidated Stores, Inc., State College, PA

Assistant Manager

H & T Inc., State College, PA

Assistant General Manager

K-Mart Apparel Corporation, Allentown, PA

Apparel Manager

Education

B.S., Marketing, Juniata College, Huntingdon, PA

Professional Development

. Internet Recruiting Strategies, Graduate of AIRS I and II

. AIRS Diversity Recruiting

. Planning, Problem Solving & Decision Making, Penn State Continuing

Education

. Pathways to Success Leadership Training, Sovereign Bank

. LOMA 280 - Life Insurance and Annuities, American Life Insurance Company

Technical Training

PeopleSoft Peopleclick

Community Activities

Delaware Chapter SHRM Philadelphia Human Resources Planning Society

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