Customer Service Manager

ANNIA HERNANDEZ

**** ** *** ****, **** #***

Miami, FL 33014

305-***-**** (Home)

305-***-**** (Cell)

E-mail- **************@****.***

OBJECTIVE: To find A challenging position which will allow me to further

utilize my existing skills and enable to acquire new abilities and a

possibility to grow up. Strong interpersonal and organizational skills with

ability to multitask a variety of challenges and responsibilities.

QUALIFICATIONS AND SKILLS:

. MS Office (word, excel, power point)

. Photoshop

. Planning and Scheduling

. Customer Service

. Interdepartmental Coordination

. Quick books, RM (property management)

. Internet Research

. Multi-line Telephone Reception

. Purchasing

. Strong organization and analytical skills

. Bilingual in English and Spanish

PROFESSIONAL EXPERIENCE

Assistant Property Manager /Leasing Agent - 2/2010 - Present

Astor Development ( Nordica Condominium / Brickell Vista)

. Responsible to lease 128 units, show apartments, qualify prospective

tenants, and negotiate new and renewal leases.

. Coordinate move-ins and move-outs and walk through with tenants.

. Update promotions on marketing sites (rent.com, apartment finder etc.)

. Work closely with the Property Manager on any projects and

administrative duties.

. Coordinate appointments for property viewing.

. Stimulate new business via direct marketing avenues as email, direct

mail.

. Provide resident services, respond to inquiries and enter work orders

for maintenance.

. Collect rent payments from residents, ensure the amount is accurate

and post checks in system.

. Issue late rent notices and contact residents personally to collect

rent payments.

. Developed excellent relationship with residents to boost attendance

levels for all events.

. Process delinquencies and eviction.

. Review all vendor invoices for payment.

. Other duties as required

Rally - Intec- Itec 7/2007 - 2/ 2010

Assistant Manager - Art Department

. Responsible for proofing artwork.

. Proof reader.

. Communicating with other country, (CHINA).

. Assisting and helping the Graphic Designers.

. Sent and received packages.

. Communicating with outside costumers.

Concept Elevators - 2/2004 - 9/2006

Administrative Support / Document Controller & CEO Assistant.

. Prepare all correspondence, reports, etc. in Microsoft Office.

. Maintain project files from project start through project completion.

. Responsible for setting up all meetings, special events, and

seminars.

. Other duties as required

EDUCATION: - Florida Christian Academy (High School diploma)

- Gold Coast Schools- pursuing Property

Management License 2010 (CAM License)

Contact this candidate