Customer Service Training

Shakara M Harris

. **** Platte Drive Ellenwood, Georgia 30294 . 770-***-**** .

. ********@*****.*** or *******.******@***.*****.**.** .

Employment Specialist Advance

"Experienced, Enterprising, Efficient, Effective"

Career Summary

Results attaining Employment Specialist Advanced/Executive Administrative

Assistant with 9+ years of experience managing office operations,

evaluating office procedures/policies and a demonstrated ability to perform

a number of projects accurately: meet critical deadlines with attention to

detail, experienced in court procedure and legal terminology. Proven

ability to complete projects valued at $15 million under budget and in a

timely fashion.

Core Strengths

Type 45 WPM & 6000 KSPH Confidential Correspondence & Switchboard/Telephone

Data Entry Answering

Key Account Development Productivity & Performance Process & Productivity

Management Improvement

Client Relationship Reporting, Recordkeeping & Functions Planning &

Management Documentation Management

Vendor & Supplier Special Events & Project Oral & Written

Negotiations Management Communication

Multi Tasker Staff Training, Development & Executive & Administrative

Mentoring Support

Strategic Planning & Problem Solving & Decision Making General Accounting

Development Operations

Education & Career Training

Georgia State University

Bachelor of Science Degree: Political Science Pre-Law

Atlanta Metropolitan College

Associate of Science: Political Science:

Georgia Department of Labor

"Awarded Best Customer Service of the Year "

Customer Service Training Sexual Harassment Training Enhancing Customer Relations

Interviewing Skills CareerOneStop E-Tools Value-Based Resume Training

Workshop Training

Diversity Sensitivity MS Office Training Employment Market Training

Training

Computer Skills & Assets

Microsoft (Word, Excel, Outlook, Access, Internet Explorer, PowerPoint),

GroupWise, Georgia Workforce System, GWS Intranet, Customer Information

Control System, Unix, Crimnet, GCIC, NCIC, Adobe PDF Reader, AM Tex

Messaging

Professional Experience

Georgia Department of Labor

Decatur, Georgia 2005- Present

Department of Labor Service Specialist Advance/Career Facilitator/Order

Taker

. Organized daily group career seminars to aid unemployed families in

getting back to the job market which resulted in a 12% decrease in

unemployed workers at the DeKalb Career Center.

. Develop and maintain cooperative relationships with clients and

employers pairing the two groups together for interviews and job readiness

depending on their individual need.

. Provide general office support by answering telephones, order

maintenance, job posting, marketing, job fairs, informational, screening

internet referrals and providing customer service for employers and 50+

clients daily.

Bronco Acura Vehicle Dealership Morrow, Georgia

2004-2005

Administrative Assistant

. Distinguished track record performing all facets of

receptionist/secretary duties including 20 line /multi line phone

operation, scheduling and planning meetings, setting up travel

arrangements, preparing memos/ letters and providing world class customer

service to clients.

Ingrid Wiggins

Atlanta, Georgia 2002-2003

Executive Assistant

. Provided support to the CEO and several directors by conducting calendar

management, meeting coordination, travel arrangements, scheduling for

internal/external staff training, mail processing, attendance and vacation

schedule management.

Rialto Center of Performing Arts

Atlanta, Georgia 1998-2000

Executive Secretary

. Supplied service to celebrities and their support staff by coordinating

performing dates, scheduling travel times, arranging security, writing

contracts/proposals, coordinating arrangements with key hospitality

venues, keeping refreshments and other complimentary items stocked and any

other crisis situation as it arose.

. Maintained strict confidentiality while handling artist's sensitive files

schedules and database information.

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