Sales Customer

Sharla Walton

DOB: July **, ****

**** ********* *****

Hampton, Georgia 30228

Email Address: ************@*****.***

Phone #: 678-***-****

Objective: To obtain a position with a company where my work experience and

education will exemplify excellence for the benefit of internal and

external business relationships.

Professional Experience:

Retention Specialist/Program Coordinator-Marketing Department

March 18, 2008-Current

The Southern Company d/b/a SouthernLINC Wireless

Atlanta, Georgia

Address:

5555 Glenridge Connector, Suite 500

Atlanta, GA 30342

Duties:

. Support the execution of retention programs that support retention

strategy through direct customer contact

. Proactively make customer contact via phone, email, text message,

and/or face-to-face meetings

. Monitor and track customer accounts to measure results of retention

initiatives

. Analyze data, draw conclusions, and make recommendations on

project/program changes

. Create customer profiles, profitability reports, and service plan

analyses using various databases and systems to make appropriate

offers and recommendations to customers

. Address escalated customer retention issues in order to satisfy and

retain the customer

. Communicate effectively with internal and external customers to

accomplish effective fact-finding, trouble-shooting, solution

identification, and solution implementation

. Interact with consumer, business and government customers

. Perform compilations, calculations, analyses, and make proposals for

complex accounts

. Maintain and track all customer complaints relating to coverage

. Track all deactivation request and follow-up with customer regarding

reason for request

. Coordinate with engineering department to determine coverage issues

and provide customer resolutions

. Work as Program Coordinator to plan, organize, and attend all customer

retention events

. Manage ordering and inventory of premium items, to ensure on-time

delivery

. Negotiate pricing for all marketing promotional items

. Organize and participate in all conference calls relating to Customer

Appreciation Events

. Assist with coordination of employee volunteers to ensure program flow

is adhered to, and all duties are cared for

. Manage booths and all signage materials at Customer Appreciation

Events

. Participate on special project teams to implement specific save

programs and rate plans

. Conduct quarterly field visits with direct and indirect sales team

. Attend and contribute to direct sales meetings

Police Officer I- Uniform Division

October 31, 2006 - March 18, 2008

East Point Police Department East

Point, Georgia

2727 East Point Street

East Point, GA. 30344

Duties:

. Patrolled designated areas within the city of East Point Ga. via motor

vehicle to detect and deter criminal activity and traffic violations

. Inspected doors, windows, and premises of residential and commercial

buildings to ensure security or to detect suspicious conditions

. Checked suspicious vehicles, persons, or situations

. Investigated and reported public safety issues such as roadway

hazards, malfunctioning traffic signals, or any other problems

. Investigated and reported non-criminal offenses such as non-criminal

damage to property

. Maintained high visibility within the community

. Enforced all applicable codes, ordinances, laws and regulations

(including traffic, criminal and civil)

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Sharla Walton

. Responded to all calls relayed by dispatchers including domestic

disputes, abuse, burglaries, thefts, or other problem situations

. Apprehended, arrested, and processed criminals, fugitives and

offenders

. Conducted searches of suspects and or arrestees

. Conducted preliminary investigations of complaints or incidents

. Interviewed victims, complainants and witnesses

. Secured crimes scenes, processed crime scene for basic evidence and

placed necessary evidence in appropriate custody

. Responded to traffic accidents; investigated collisions involving

personal injuries

. Performed rescue functions as necessary at accidents, and emergencies

. Secured and or evacuated people from particular areas

. Responsible for administering CPR or first aid based upon emergency

situations

. Provided drawings of accidents; reviewed evidence and made

recommendations

. Provided traffic and crowd control, police protection, or security

escorts for accident scenes, malfunctioning traffic signals, school

crossings, funerals, and all other situations classified as

appropriate

. Transported arrestees, mental patients, city employees or other

individuals as required

. Request status reports for driver's license, driver's histories,

criminal histories, or other information from state/national

(GCIC/NCIC) criminal information computer database

. Participated in court activities; responded to court subpoenas

. Testified and presented evidence during court

. Provided assistance or backup support to fellow officers, emergency

medical providers, fire department personnel, and all other law

enforcement agencies as needed

. Processed paperwork pertaining to course of duty

. Prepared reports and documents for submission to assigned personnel

. Served arrest warrants, search warrants, subpoenas, or other

documentation

. Provided general assistance to the public such as directions,

assisting stranded motorists, and VIN verifications/checks

. Provided general information pertaining to safety, juvenile matters,

and civil/criminal matters

. Operated standard and specialized machinery, equipment, and tools

associated with law enforcement

. Performed driving functions in a safe and efficient manner under

various conditions such as congested traffic, adverse weather

conditions, and in emergency situations involving speeds in excess of

posted limit

. Created and maintained positive public relations with the general

public

. Participated on review committee that related to all police officers

. Communicated with supervisor, employees, the public, and other

individuals as needed to coordinate work activities, exchange

information, resolve problems, and respond to service and assistance

request

. Attended all mandated training in accordance to Georgia Post

Major Account Resource Specialist

November 17,

1997 - April

15, 2008

Norcross,

Georgia

Sprint/Nextel Communications

6575 The Corners Pkwy

Norcross, GA 30092

Duties:

. Provided support for general, national, and government accounts

. Developed and implemented strategies for increasing sales and revenue

. Completed rate plan analysis

. Reviewed and discussed request for proposals with legal and pricing

departments

. Prepared, delivered, and followed-up on proposals and special price

quotes

. Developed relationships with both internal and external customers in

an effort to grow existing accounts and penetrate new business

. Facilitated training sessions to sales force as well as customer base

. Coordinated out of market sales

. Implemented and negotiated national and government contracts

. Provided training and assistance with specialized billing products

. Analyzed wireless business needs and made recommendations on solutions

that were beneficial to the customer

. Provided assistance to sales channel with identifying, prospecting and

growing mid-market business and or State and Local Public Sector

accounts

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Sharla Walton

eCare Senior Support Representative

Sprint/Nextel Communications

6575 The Corners Pkwy

Norcross, GA 30092

Duties:

. Provided support to external customers via email

. Entered new orders for wireless service

. Responded to inquires regarding status of orders and resolved customer

order difficulties

. Monitored contract commitments and request for rate plan changes and

renewals

. Reviewed orders for correct price, number, and quantity

. Tracked sales shipment, delivery, billing and backlog activities

. Resolved escalated billing issues and customer complaints

. Aided in troubleshooting cellular, direct connect, data, voice and

text messaging services

. Facilitated training for new team members on products and services

. Answered inbound calls in support of Data and Technical Support Groups

Retail Sales Support Representative

Sprint/Nextel Communications

6575 The Corners Pkwy

Norcross, GA 30092

Duties:

. Activated new service for new and existing customers in an inbound

call center environment

. Supported sales representatives with market promotions and rate plans

. Provided weekly status reports to management

. Answered rerouted inbound calls from consumer customers requesting

various types of assistance

. Performed customer account changes such as rate plan changes, adding

value added services, and voicemail password resets

. Resolved technical problems surrounding call completion difficulties

. Responsible for identifying customer needs and providing solutions

. Submitted and followed up on trouble tickets forwarded to the

technical support team

. Identified up-sell opportunities to introduce products and services

Certifications:

. Georgia Law Enforcement POST Certification

. CPR certified

Accomplishments:

. Awarded SouthernLINC Wireless marketing award for 2008 and 2009

. Achieved citizen recognition while with East Point Police Department

Education

Bachelors of arts (Criminal Justice)

March 2003

Morris Brown College Atlanta, GA 30314

Atlanta, Georgia

Master of Business Administration (Human resources)

august 2008

Keller Graduate School Atlanta, GA 30305

Atlanta,

Georgia

Computer Skills/Software

Proficient use of software programs such as: Lotus Notes, Word Processor,

Word Excel, Power Point, Excel, and Oracle

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Contact this candidate