Project Manager Customer Service

EXPERTISE

Microsoft Office Suite Html, Java, Double Click, Atlas

Adobe CS4 Suite Pivot tables, reports, brochures,

SharePoint collateral

Research, analytics, troubleshooting Copy, content management

Project Coordinator

EXPERIENCE

Apex Systems Bothell, WA - Support Analyst May 2009 -

February 2010

. Review, analyze and troubleshoot backend systems for AT&T's B2B self

service website

. Produced weekly loss revenue reports utilizing Perl/SQL/Oracle scripts,

and excel pivot tables

Ora Azul Tacoma, WA - Graphic Design Intern February 2009 -

May 2009

. Website maintenance and development for IndulgentEscapes.com website

. Designed company banner displayed at 2009 Oscars

. Created identity packages - business cards, brochures & ads for third

world corporations.

. Performed research for our non-profit fundraising program

Trips4Fundraising.com

Lionfish Creative, Bellevue, WA 98004 - Project Manager June 2008

- November 2008

. Executed on time launch of Microsoft Right PC campaign- project budget of

500,000

. Orchestrated production of banners ads, copy content, marketing

brochures, web postings, presentations, tool kits, fireside chats, video

files along with file storage and media delivery

Publicis West, Seattle, WA 98119 - Interactive Traffic Coordinator

May 2007 - June 2008

. Ensured on-time delivery for quarterly online ad campaigns for T-Mobile.

. Distribution of html, java encoded ad tags to Drive PM, MSN, Yahoo, and

Google

. Measured and reported ROI on campaigns for optimal media plan delivery.

Microsoft Corporation (Volt), Redmond, WA - Technical Account Manager

May 2006 - May 2007

. Executed MSN client's online ad campaigns; launched Ad Ops segment of

Office Online site worldwide

. Produced 150+ ads per week with AdCenter templates

. Synergized task distribution, production staff status, chartered strategy

to reach content production goals

. Educated marketing department team about process flow, tools and

resources, increasing efficiency

. With cross-functional teams, solved client problems, improved processes,

influenced platform development

Medtronic Redmond, WA Customer Support 1998 -

2006

. Assisted up to 70 clients per day, providing customer education regarding

products, promotions and pricing; handled order status, account, invoice

and return inquiries

. Awarded Medtronic Star of Excellence for positive and professional

customer service and teamwork

. Member of team honored with Medtronic Quest for Quality Award

. Led customer support initiative to launch e-commerce website; site

revenue is approximately $1M, 6% of company's parts income

. Created United Way T-shirt design and promotional materials, designed

posters

EDUCATION

Bachelor of Science, Informational Technology/Graphic Design - Capella

University, Minneapolis, MN

Multimedia Design - Lake Washington Technical College Kirkland, WA

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