Project Manager Management
Resume:
Marco A. Parillo, PMP
Gladwyne, PA 19035
Home: 610-***-**** Work: 610-***-**** Cell: 215-***-****
********@*****.*** http://www.linkedin.com/in/mparillo
SUMMARY
Results-oriented Program Manager with proven success leading teams to
deliver promised results to clients. Key strengths in business and IT
consulting and project and program management experience. Strong
understanding of Internet and intranet-based solutions and of custom
software development. Expertise includes: understanding and prioritizing
requirements; project initiation, planning, execution, controlling, and
closing; and business processes and methodology, all with the result of
client satisfaction.
PROFESSIONAL EXPERIENCE
IBM, Philadelphia, PA 2002 - 2010
Executive Project Manager, Senior Project Manager
. Improved serviceability of IBM equipment, reduced maintenance costs, and
increased customer up-time by leading the development of a program of
Electronic Service projects.
- Managed the budget, schedule, and scope of a multi-million dollar
portfolio of simultaneous projects. Each project, the largest of
which was $4M, was completed on time and on budget.
- Led process quality through compliance with standard management
systems. Two projects were selected for internal CMM Level 5 reviews,
and both passed with 100% compliance. Piloted Enterprise Portfolio
Management using Rational Portfolio Manager, formerly PMOffice.
- Reduced software work-in-process inventory by 80% by championing Agile
techniques, such as scrum, burn-down, User Stories, and Continuous
Integration.
- Reduced costs by 20% with the addition of Global Resources.
- Led worldwide support of Electronic Service Agent customers, avoiding
a single critical customer situation.
- Ensured IBM's ownership of all copyright and other rights in that
software are properly documented, from the time the code is written
until final use by acting as the single point of contact with legal
counsel.
PRICE WATERHOUSE, PRICEWATERHOUSECOOPERS, Philadelphia, PA 1998 - 2002
Principal Consultant
. Provided a $20B professional services firm with a one-stop-shop for
information by developing an internal portal for Human Resources, Travel,
and Knowledge Management.
- Defined the project. Produced the Project Charter and Project
Definition, ensuring stakeholder buy-in.
- Controlled the Scope. Led the Project Office, prioritizing and
approving Change Requests which determined core functionality,
applications, and content of the portal and directed the ten full-time
developers and dozens of part-time stakeholders and subject matter
experts.
- Improved Communications. Developed standards for issue logging and
resolution, system change requests, and the process for entering
requests into the Development Process.
. Provided a virtual external presence for a new $6B consultancy by
developing a new external web site.
- Defined the project. Produced Project Charter, Work Plan, Budget,
Communications Plan, Content Management Tools Selection, Security
Requirements, Software Bill of Materials, Infrastructure Requirements,
Scalability Requirements, Operations and Support Plan, including
Service level requirements.
- Managed the project. Ensured successful delivery of information
architecture to meet requirements and facilitated design sessions with
multi-national design team. The full-time project team of two
information architects, two communications specialists, two developers
and six designers was supplemented with dozens of part-time
stakeholders and subject matter experts.
- Sourced the project. Developed RFP to Hosting Vendor.
PRICE WATERHOUSE, Philadelphia, PA 1984 - 1998
Senior Manager, Manager, Senior Consultant, and Consultant
Program Manager - Grew capabilities of Consulting practice and deepened the
Firm's relationship with vendor alliance partners by broadening the scope
of an SAP Global Training Centre to an ERP Global Training Centre.
. Identified needs for instruction in additional technologies, such as i2,
Manugistics, Siebel, PeopleSoft, and Oracle Applications. Developed
training materials, lined up initial internal sponsors, led the hiring of
lead subject matter experts, negotiated alliances with vendors, and
ensured that training was delivered.
. Managed to multi-million dollar capital and operating budgets for items
such as hardware, software, training materials, internal and external
trainers, and participant travel expenses.
. Managed Technical Staff responsible for 6 SMP Unix servers and over 200
PCs, enabling hands-on technical training for hundreds of simultaneous
corporate participants.
. Led the development of the Firm's first distance learning tool, a
"Virtual University", providing ERP instruction via Internet-based
training and threaded discussions.
. Contributed to the development of an E-Business Curriculum for a global
business unit of 60,000 staff.
. Demonstrated thought leadership through publications, acknowledgements,
quotes, and presentations at numerous public forums.
Consultant
. Managed the technical staff enabling a team of 85 to develop a three-tier
client-server Customer Relationship Management System.
. Developed a Systems Development Methodology for Leveraged Software from
the Price Waterhouse Public Utility Group. Developed to the Stage, Phase,
and Task level, this methodology detailed a work breakdown structure for
the tasks required to customize the three-tier leveraged software product
for various clients. Organizational and Technical Infrastructure issues
were addressed.
. Developed, documented, and presented to top management roles and
responsibilities, observations, issues, and recommendations for
improvement to the data center operations supporting retailer and
cardholder processing.
. Taught a three-week DB2 class, enabling entry-level consultants to become
productive on a large client engagement.
. Improved a securities accounting and reporting development effort by
comparing the effort to best practices in areas such as requirements
fulfillment, system design and development methodology, and project
management and control.
. Standardized the future strategic systems of an international financing
organization by analyzing and selecting strategic systems development and
operations platforms.
. Coached a telecommunications carrier on Information Systems Planning,
Analysis, and Design.
. Assisted a major regional commercial bank analyze alternative development
strategies for the design and implementation of a profitability analysis
system to be used for management reporting.
. Defended the quality of a systems development effort by supporting expert
witness testimony in a matter under litigation.
. Designed and taught a one-week course in code generation.
. Developed a two-year, $20 million litigation support budget, and designed
a project tracking system to monitor performance relative to that budget
in support of document discovery, working with outside counsel.
. Supported two major systems integration efforts, one as a DB2 Data Base
Administrator, the other as a Sybase Data Base Administrator.
EDUCATION AND CERTIFICATIONS
. MBA, Quantitative Methods and Finance, Fuqua School of Business, Duke
University, Durham, NC, with Highest Honors
. BA, Economics, The Johns Hopkins University, Baltimore, MD
. Certified as a Project Management Professional by the Project Management
Institute
. Certified as an IBM Executive Project Manager
. Member, Delaware Valley Chapter of the Project Management Institute
. Passed the Certified Information Systems Auditor Examination administered
by the EDP Auditors Association (CISA certification no longer maintained)
Marco A. Parillo, PMP
1145 Maplecrest Circle
Gladwyne, PA 19035
Home: 610-***-**** Work: 610-***-**** Cell: 215-***-****
********@*****.*** http://www.linkedin.com/in/mparillo
THOUGHT LEADERSHIP
. Speaker, 1992 Florida Government Technology Conference. Topic: Ensuring
Quality in Database Management and Administration.
. Speaker, 1998 Designing a Virtual Corporate University. Topic: Internet
/ Intranet Technical Architecture.
. Speaker, 1998 Implementing and Managing a Corporate Virtual University.
Topic: Internet / Intranet Technical Architecture.
. Speaker, 1998 ASTD Technical Training Conference and Exposition. Topic:
Internet / Intranet Technical Architecture.
. Speaker, 1998 Learning Technology Conference and Expo, Fall 98. Topic:
Employing Technology for Global Learning: The Price Waterhouse Virtual
University.
. Speaker, 1999 Training 99. Topic: Internet / Intranet Technical
Architecture.
. Speaker, 1999 Philadelphia Area New Media Association (PANMA). Topic:
David vs. Goliath - who'll win out in e-Business?
. Published: Data Management Review, October 1995, "Client / Server
Application Development Project Team".
. Published: Data Management Review, September 1996, "Stress Testing the
Client / Server Application".
. Acknowledged: Enterprise-Wide Software Solutions: Integration
Strategies and Practices, by Sergio Lozinsky, Addison-Wesley, 1998, ISBN:
. Acknowledged: e-Business Readiness: A Customer-Focused Framework, by
James Craig, Dawn Jutla, Mary O'Brien (Editor), Addison-Wesley, 2000,
ISBN: 020*******.
. Cited: Universidade Virtual, Aulas de SAP na Web, by Jorge Nascimento
Rodrigues.
. Quoted: Computer Reseller News, in "E-Commerce: A Bright Spot For Sales
Growth" by John Roberts.
. Featured in: PhillyTech, June 2000.
Marco A. Parillo, PMP
1145 Maplecrest Circle
Gladwyne, PA 19035
Home: 610-***-**** Work: 610-***-**** Cell: 215-***-****
********@*****.*** http://www.linkedin.com/in/mparillo
REFERENCES
Bob Haataia
Internal Customer, IBM Service Agent Executive
******@**.***.***
Gordon Kelly
Associate Partner PW, PwC Consulting, IBM
**@*******.***
Teresa Dean
Longest Serving IBM Manager
*****@**.***.***
Ivaylo N Blajev
Long Serving IBM Development Lead
******@**.***.***
Abdy Raissinia
IBM Counsel, IP Law
********@**.***.***
John Bird
Architect, IBM Service Development
********@**.***.***
Rose B. Sundermeyer
IBM Systems Director Service & Support Manager TCEM
***@**.***.***
John McGinn
Architect / Initiative Lead - IBM Service and Support
******@**.***.***
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