Customer Service Vice President

TRISHA STAUFFER

***** ***** ***** ** #**** Cell: 714-***-****

Aliso Viejo, CA 92656 ******.********@*****.***

Area of Expertise: Executive Assistant

Key Competencies: Manage Capital/Non-Capital Expense Purchases,

Software Technical Support, Legal Agreements, Human

Resources, Heavy Calendaring and Scheduling, Heavy

International and Domestic Travel Coordination, Special

Project and Event Planning, Strong Customer Service

Experience Background, Purchase Orders, Commissioned

California Notary Public.

EXPERIENCE

CALIFORNIA HOME SPA & PATIO, Long Beach, CA June 2008 -

April 2010

. Promoting new products for COVER VALET at various Trade Shows throughout

the USA.

. Sales, customer service, assistance with phones.

ALLERGAN, INC., Irvine, CA June 2007 -

May 2008

Executive Secretary

. Created presentations for Vice President of Research and Development to

present at board and executive meetings.

. Prepared extensive international and domestic travel arrangements.

Organized travel binder including all updated travel itineraries and

conference program information, as well as scheduled appointments during

trip.

. Facilitated and prepared company-hosted Research and Development events

including 50 Chueng Kong Executive School of Business students from

Beijing, China. Coordinated all security needs, agendas, meeting rooms,

catering, and scheduled executives.

. Teamed up with Human Resources and Vice President for a team building off-

site meeting for our department. Communicated necessary daily

interaction with executive management to staff and scientists.

Interacted daily with the accounting department for expense report follow

up, check requests, and doctors' requests for payment. Processed expense

reports using the AMEX online system.

. Scheduled and maintained very busy calendar for Vice President using

Outlook and Blackberry. Coordinated executive schedules for candidates

interviewing within department. Set up and managed several intern

interviews with executives for candidates competing for one-year USC

program to work with Allergan.

. Expedited and maintained consulting and confidentiality agreements for

Research and &D and legal departments. Set up new consulting agreements

with doctors and tracked expiration of contracts.

. Documented and recorded various Items to be Notarized.

EDWARDS LIFESCIENCES, Irvine, CA Feb 2004 -

April 2007

Department Specialist/Executive Assistant

. Prepared and created presentations with Senior Directors in Research and

Development department to present at Board and Executive meetings.

. Prepared extensive international and domestic travel arrangements.

Processed expense reports using the AMEX online system. Coordinated

Doctor visits to Edwards and handled all aspects of International travel

for seminars representing Edwards, sometimes requiring coordination of

several people from various international locations. Hosted on-site

events, prepared the room, set up audio/easels/food. Interacted with

guests to ensure they received all necessary travel information prior to

arriving.

. Teamed with accounting department regarding expense reports, W-9 with our

consultants, processing of payments (and auditing of invoice hours) to

Switzerland for Doctors overseas

. Scheduled and maintained calendar for two Senior Directors and three

Directors using Lotus Notes and Palm Pilot and Blackberry.

. Work with legal counsel to monitor and maintain consulting,

confidentiality and mutual agreements and ensured all agreements were

current.

. Arranged department interviews; worked with Director to prepare interview

schedule, and coordinate calendars for all interviewers. Acted as

primary interface for candidate during interview process.

IRVINE COMPANY, Newport Beach, CA May 2002 - June

2003

Executive Assistant (Contract assignment through Davidson Staffing)

. Performed various temporary jobs within the Irvine Company for

executives.

. Prepared reports for Senior Vice President of Land Development and

Construction, created presentations, and processed expense reports and

travel authorizations.

. Arranged extensive international and domestic travel arrangements for

several executives.

. Handle Executive emails i.e. read/inform of urgent issues.

. Handled extensive calendar scheduling and maintenance using Outlook and

Palm Pilot.

. Maintained contract filing for department.

KELLEY BLUE BOOK, Lake Forest, CA July 2001 - April

2002

Executive Assistant to the President

. Coordinated and implemented new travel agency provider and travel policy

for entire company.

. Assisted President with daily operational issues and coordinated special

events.

. Handled all group and company travel.

. Arranged extensive International and Domestic travel arrangements.

CONEXANT SYSTEMS, Inc., Newport Beach, CA April 1999 -

July 2001

Executive Secretary to Vice President of Operations

. Collected and prepared information for monthly activity reports for

Senior Vice President along with two General Managers. Prepared

quarterly review presentations for external manufacturing (200 slide

PowerPoint).

. Handled high confidential matters on a regular basis requiring discretion

and mature judgment.

. Coordinated schedules and set up conference calls/staff meetings,

communicated with staff and executives daily.

. Scheduled and organized executive personnel interviews, maintained

employee personnel files, assisted Vice President with compensation and

salary planning using a salary planning system. Processed updates with

ORG charts in conjunction with Human Resources using Visio.

. Arranged extensive international and domestic travel arrangements.

Participated and assisted in the selection process to choose a new travel

agency provider. Reviewed all nine bids and brought it down to the final

decision.

WESTEC HOME SECURITY, Newport Beach, CA 1996 - 1999

Executive Secretary to the President

. Handled extensive special projects and daily operational issues for the

President.

. Designed and developed division presentations for large General Manager

meetings.

. Handled company leases for 17 nationwide hub branches and 91 satellite

openings.

KNOTT'S BERRY FARM, Buena Park, CA 1994 -

1996

Secretary, Amusement and Merchandise Operations

LORAL AERONUTRONIC (formerly Ford Aerospace), Newport Beach, CA

1991 - 1994

Secretary, Accounting Department

EDUCATION

Computer Skills:

Microsoft Office Suite (excellent user in all programs), Outlook, Lotus

Notes, SAP, Mapinfo 4.0, Visio, Calendar, Creator Plus, Word Perfect,

Palmtop, Blackberry, Cardscan, ORG Chart Plus, JD Edwards, A/S 400, TSO,

CICS, Easytrieve, ETrack, Sperry.

Attended extensive professional development and technology courses

throughout entire career including Executive Secretary Training. Computer

Information Systems, at Devry Technical Los Angeles, CA.

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