Manager Customer Service
Resume:
(Dyanna) Sung Ah Jeun
Alexandria, VA 22311
*********@*****.***
Summary of Professional Qualifications
- Skilled manager with experience in conflict resolution and customer
service
- Solid background in recruitment and retention
- Experienced in a variety of HRIS including Ultipro, Kronos, Unicru, ADP,
TKO, etc.
- Very knowledgeable in Microsoft Office programs
- Strong research and decision making skills
- Ability to discreetly handle confidential information
- Excellent written and oral communication skills
- Knowledge of Federal and State Employment Laws
- Fluent in both English and Korean
Professional Experience
HR Coordinator 2009-Present
Crowne Plaza Hotel Arlington, VA
- Help manage employee recruiting, evaluations, and training programs for a
hotel with over
200 employees
- Actively involved in new hire procedures such as reference checks,
verification of social
security number, organizing and reviewing new hire paperwork (I-9s, tax
forms, insurance
enrollment, etc.)
- Cooperate with the accounting department to process invoices, checks from
the mail, and
payroll, as well as process all other mail
- Organize and maintain paperwork and HR procedures including tracking
vacation/sick
days; entering changes in benefits, training, and personal information into
Ultipro; keeping
track of the complimentary-stay certificates and log, etc.
- Answer employee inquires and contact insurance companies regarding
personnel issues
- Largely responsible in organizing the bi-annual payroll audit as well as
the annual
Holiday party; all which involves actively coordinating all 8 departments
and all employees
- Reviewed and corrected all personnel files and relevant documents for the
HR audit resulting in
the highest audit score of all the hotels in the company
- Repackaged health and dental insurance packages for smoother employee
transactions
- Oversaw the employee records retention process involving decades old
files in order to
eliminate files in accordance with federal laws
- Successfully contacted over 50 hotels, restaurants, and businesses to
acquire gift certificates to
use as gifts for our employees at the Holiday party
- Working independently and running the HR office while manager is off-
property to merge 2
hotels
- Publish an informational newsletter for all employees using news from the
weekly
Managers' staff meetings
- Part of the team when the hotel reached #1 out of 200+ Crowne Plaza
hotels for the first time in
the history of the hotel
Staffing Specialist 2008-2009
Lloyd Staffing Pikesville, MD
- Furthered my knowledge of Microsoft Office, as it applies to business
- Interviewed, hired, and placed candidates to various positions
- Handled confidential paperwork pertaining to taxes, benefits, and
personal information
- Took over all payroll duties
- Experienced in administering drug tests and background checks as well as
pre-employment
testing before placing into jobs
- Became the main contact between candidates and clients
- Actively dealt with conflicts between employees or employees and clients
- Went out on sales calls to visit clients
HR Intern 2008
Lloyd Staffing Pikesville, MD
- Learned to use and apply HR pertinent websites such as Indeed, Monster
and Career Builder
- Interviewed potential job candidates
- Filed confidential papers
- Processed calls using a multi-line phone system
- Assisted both candidates and clients on a regular basis
- Handled and processed mail
- Responsible for organizing a large convention at the Baltimore Convention
Center with over
1,500 attendees (I was in charge of finding, hiring, and organizing over
30 candidates for
various positions. The convention leader loved all the temps and
requested for the same people
the next year.)
Assistant Manager 2006-2008
ABC Beauty Supply Glen Burnie,
MD
- Performed cashier duties as well as keeping stock of inventory and
ordering products
- Provided direct customer service to customers and salesmen
- Experienced in resolving conflicts between employees or employees and
customers
- Key holder as well as made cash deposits for owner
Sales Associate 2006-2008
Liberty Beauty Supply Baltimore, MD
- Cashier duties as well as re-stocking inventory
- Learned to deal with a variety of customers while still making sales
- Top selling Sales Associate for 5 months consecutively
- Greatly expanded knowledge of beauty products
Manager 2003-2008
M&M Lounge Baltimore, MD
- Responsible for hiring and interviewing all employees
- Handled all paperwork associated with business
- Gained knowledge of liquors, beers, and wines
- Mastered use of MD State lottery machine and greatly improved efficiency
- Learned to deal with difficult customers with patience
- Actively resolved conflict between employees or employees and customers
- Kept stock of inventory while ordering more inventory and supplies for
business
Education: University of Maryland, Baltimore County
Baltimore, MD
Bachelor of Arts: Psychology, Industrial Organizational
Psychology Certified
Graduated: December 2008
Honors & Dean's list GAG/EAG Excel
Award
Activities:
Semester Honors Sigma Alpha Lambda
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