Customer Service Quality Control

ROBERT A. HEADRICK, JR, CPA, MBA

*** ***** **** **,

MOBILE, AL 36606

CELL: 251-

***-**** ** **********@*****.***

Proven Leader whose abilities and ethics have helped management teams and

Boards of Directors achieve goals. Expertise includes finance, strategic

planning, and evaluating and structuring internal controls.

. Reorganized billing and customer contact efforts, which resulted in

reducing customer loss to less than 1% when the industry was averaging

5%

. Restructured financial operations and debt of $12,000,000 for a

financially troubled organization

. Established the first Internal Audit Division of NASDAQ company had

existed for 100 years

. Instrumental in a client achieving compliance with the Sarbanes-Oxley

Act for the first time

. In less than three years, created $400,000 in billings for a firm with

billings of $1,200,000, while managing the firms quality control

system and audit teams

EDUCATION AND CREDENTIALS

. MBA - Regis University 2000

. B.S. Accounting - University of South Alabama 1984

. Certified Public Accountant, Member of AICPA

PROFESSIONAL EXPERIENCE

MCKEAN & ASSOCIATES, P. A. (CPA firm - gross revenue $1,700,000, 14

employees) - 4 years

. PARTNER, 2006-PRESENT

Merged book of business into McKean and continued to perform and manage

audits, attestation, compilation, and consulting engagements. Clients

operate in energy/utility, governmental, banking, and nonprofit sectors.

Responsible for quality control policies of the firm

MCDERMOTT & HEADRICK, P. C. (CPA firm - gross revenue $500,000, 4

employees) - 2 years

. PARTNER, 2004-2006

Invested in partnership to perform and manage audits, attestation,

compilation, and consulting engagements. Clients operated in

governmental, banking, energy/utility, and nonprofit sectors.

ENERGYSOUTH (NASDAQ energy company - 100,000 customers, now a Sempra

company) - 7 years

. VICE PRESIDENT - CUSTOMER CARE, 2002-2004

Promoted to manage customer service branches, meter reading and billing,

appliance retail operations and sales, customer service departments, and

call center, staff size 220

. TREASURER, 1999-2002

Promoted to restructure and manage treasury operations, collections, and

renegotiate debt, staff size 20

. DIRECTOR OF INTERNAL AUDIT, 1997-1999

Recruited to create, manage, and performed internal audit functions of

the company

ALABAMA SCHOOL OF MATHEMATICS & SCIENCE ($11,000,000 budget, staff size 17)

- 3 years

. DIRECTOR OF FINANCIAL AFFAIRS, 1994-1997

Recruited to manage financial and IT operations of a high school for

gifted students and related foundation

DEPT OF EXAMINERS OF PUBLIC ACCOUNTS (audit agency of Alabama, staff size

6) - 9 years

. EXAMINER III, 1985-1994

Recruited to perform audits in accordance with AICPA Professional

Standards. Engagements specifically addressed GASB, Yellow Book, OMB

Circular 133, and Single Audit Act requirements.

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