Customer Service Manager

Candice C. Darlington

*** ****** ***** **. ********, GA 30092/ Cell 404-***-****

*************@****.***

Seeking position as...

Recruiter/Account Manager

Client Relations/Recruiting/Account Management/Multi-tasking/Quality

Control/Financial Budgeting/Reporting/Business Development/Claims

Processing

"Proactive Leader and Problem Solver"

"Over 8 years experience in customer service including training, account

management, insurance claims, client relations and general operational

support."

AREAS OF EXPERTISE

? Customer Service ? Public Relations

? Account Management ? Operations Support

? Recruiting ? Revenue and Profit Growth

? Cold Calling/Sales ? Partnerships and Alliances

? Client Relations ? Team Building and Motivation

? Information Coordination ? Problem Solving

Software Proficiency: 50+ wpm, Windows XP, Microsoft (Excel, Word,

PowerPoint) Internet Explorer, Intelliset 2.0, PC Recruiter, LinkedIn,

FaceBook, Empact, People Click, Monster, Career Builder, Bee-line,

Hoovers, etc...

KEY CAREER ACCOMPLISHMENTS

ITT Technical Institute Atlanta, GA

2009-Present

Recruiter/Admissions Representative

Recruit adult and high school prospective students, assess their

educational needs and explain the benefits and objectives of the programs

offered by ITT Technical Institute; conduct face-to-face interviews,

telephone interviews and e-mail correspondence to prospective students to

determine their educational needs, concerns and interests; responsible for

facilitating orientation and Registration day activities; Closely assist

and mentor students through admissions process; verbally communicate

approved presentations to promote programs to prospective adult and high

school students; actively generate personal referrals; participate in

school retention efforts maintaining productive contact with his/her active

students through graduation; actively participate in special recruiting

promotional activities.

Personally Yours Staffing Alpharetta,

GA 2008-2009

Recruiter/Account Manager/Staffing Coordinator

Managed a major account for the company, hiring for Bilingual CSR's; lead

coordinator of all interview schedules set-up by the Georgia Branch as well

as Florida branches; sourced, recruited, interviewed, qualified and

submitted candidates to clients for orders within 24 hr. time frame;

followed-up on resume submittals as well as provided feedback to lead

recruiters and candidates; arranged face to face client interviews and

prepared candidates on important information and/or attire; processed drug

testing and background screening; followed through with clients on

employee's and job performance; insured all payroll is processed and

submitted for all assigned employees; sourced and recruited for all

executive orders (Controllers, Engineers, Executive Assistants,

Accountants, Paralegals, Auditors, HR Managers, etc.) and followed through

systematically; cold called for new potential clients; navigated the web

for RFP's and Bids; assembled proposal meetings with branch manager

regarding possible contracts; created and implemented new proposal

presentation; attended new-client business meetings; Built long-term

relationships, network and business development; assisted with full

operational and management support.

? Specialized in Administrative, Clerical, IT (Linux/UNIX Systems

Administrators, NET+ Administrators, Computer Systems Technologists,

Systems Engineers, etc.) Accounting, HR, and Management placements.

(Contract, temp, temp-hire, and direct hire)

Corporate Temps/ Corporate Plus Norcross, GA

2006-2008

Executive Recruiter/ Account Manager

Managed four major accounts for the company, including Coca-Cola, UPS,

Meridian IQ and First Data; produced marketing strategies for all accounts;

processed candidate's inbound portfolios; sourced, recruit and interviewed

all candidates, background and drug test processing; hosted all

orientations; filled job orders within a 24-48 hr time frame; followed

through with clients on employee's and job performance; handled invoices

and financial reports for major accounts; responsible for candidate

procurement for fortune five hundred companies nationwide; technically

assessed required skills of candidates for job placement; completed and

confirmed job orders for additional corporate accounts assigned by the

"lead" or Operations Manager; trained and supervised new recruiters; built

long-term relationships, network and business development; assisted with

full operational and management support.

? Specialized in Administrative, Clerical, IT (Linux/UNIX Systems

Administrators, Database Analysts, Information Systems Security Managers,

NET+ Administrators, Information Systems Auditors, Operating Systems

Program Managers, etc.) Accounting, HR, and Management

placements. (Contract, temp, temp-hire, and direct hire)

Asurion Insurance Services Nashville,

TN 2003- 2006

Technical Service Representative (ATAC Depart.)

Handled in excess of 80 inbound/outbound calls daily; proficiently assisted

clients with technical and service issues concerning cell phones and/or

accessories; correctly troubleshot, coded and diagnosed telephonic

equipment; responsible for replacing defective equipment and/or accessories

according to company policies and procedures; followed up with clients with

assured completion and customer satisfaction; efficiently researched

troubleshooting instructions for new cellular phones/equipment; documented

all procedures and updates in existing accounts

? Obtained lowest reship rate for my team

? Maintained placement in the top 95% for QA throughout my tenure

with the company

Claims Service Representative (CSC Depart.)

Handled in excess 100 inbound calls daily; started and completed insurance

claims for lost, stolen or damaged cell phones; processed shipping and

credit card information for all transactions; documented all procedures and

updates in existing accounts; located correct account for each client and

notated thoroughly any concerns or special requests in appropriate database

? Maintained placement in the top 95% for QA throughout my tenure

with the company

EDUCATION

Tennessee State University Nashville, TN

2003-2005

References furnished upon request...

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