Quality Assurance Human Resource

CHRISTINE HOLLOWAY, MPA (HR Concentration)

**** ****** **. * * Marietta, GA 30064

216-***-**** * ****************@*****.***

Masters of Public Administration Graduate with extensive experience analyzing, and assessing

reports to determine the best possible solutions for the organization. Knowledge of innovative

ways to implement human resource management techniques with corporate and strategic plans.

P ossess “big picture thinking” and organizational management strengths: E xperience

analyzing employee contracts, including contractors to ensure paperwork was in accordance to

specific guidelines. Knowledge of the creation and maintenance of change programs which allows the

organization to respond to evolving outside and internal influences.

Qualifications and Management Skills:

Organizational Development

Employee Contract Analysis

ADA Guidelines

Labor Laws

OSHA/EPA Guidelines

Policy Recommendation

Communication

C areer Summa ry

The Carter Center, 09/2009-03/2010

Finance and Personnel Intern

Reconciled employee expense reports, and t ravel reports.

Analyzed contract employee contracts to determine

Developed and updated budgets using Excel spreadsheets.

Assisted with monthly close entries; year-end entry.

Used GAAP accounting principles to process all accounts receivable general ledger

adjustments using Great Plains.

Reconciled vendor invoices including large vendors such as American

E xpress, and Emory Health invoices.

Designated purchase order numbers to procure supplies for various

departments.

Analyzed and researched discrepancies in statements; provided solutions,

and analyzed financial t rends.

Associated Staffing, Inc, 05/2008-09/2008

Personnel Intern

Prepared and maintained employee records.

Performed Internet searches for qualified applicants such as CareerBuilder, Monster,

and LinkedIn.

Screened applicants and referred applicants to hiring personnel.

Reviewed and evaluated applicant qualifications or eligibility for specified licensing,

according to established guidelines and designated licensing codes.

Hired applicants and authorize paperwork assigning them to positions; conducted

reference and background checks on applicants.

Consumer Credit Counseling Service, 05/2007-01/2008

Financial Counselor

Analyzed financial transactions and credit reports to inform clients of credit approval

process. Prepared proposals, budgets, and financial reports. Projected costs and spending patterns based on

clients’ current financials and delinquencies on credit report.

Assisted in pre-approving clients for federal and state housing programs. Experience

analyzing contracts, and laws.

Created and established relationships with key non-profit organizations throughout the

Midwest to provide further assistance to clients.

Resolved client issues and provided appropriate follow-up to clients and phone calls.

JP Morgan Chase, 09/2004-05/2007

Loan Specialist

Initiated and maintained client relationships, and applied financial counseling skills to

equate figures and preserve clients’ defaulted mortgage and small business loans from reaching the

foreclosure process, as well as documented and researched accounts.

Increased company revenue by marketing available refinancing options for clients.

Applied leadership skills by training other team members to effectively reach

collection goals as Team Leader.

Followed FHA, VA, and Conventional loan compliance guidelines, and client contract

within the companies’ timelines, policies, and procedures. Knowledge of FDCPA guidelines.

Received various awards and recognition such as Leadership Awards, Top Sales

Performer, Quality Assurance Award, and Teamwork Award.

E ducation

B.A. Communications, Ohio Dominican University, 2007.

M.P.A. (Human Resource Management), University of West Georgia, 5/2010.

Member of ASPA (American Society of Public Administrators)

I n ternational experience (Study Abroad in Barcelona, Spain)

Software:

Proficient in Microsoft Word, Excel, Access, PowerPoint, and Great Plains.

Familiarity with the research analysis tool SPSS.

Contact this candidate