Customer Service Manager
Resume:
*** ** ****** **** ***** 541-***-****
Prineville, OR E-mail
***** *******@***.***
Jerry Culpepper
Summary of Work September 1999 to January 2009, Myrmo and Sons, Bend, Oregon
Experience General Manager
Overseer of daily operation of Freightliner-authorized repair
facility, including payroll,
budgeting, customer service, sales, personnel management,
overseer of service and
parts departments, safety committee chairman.
1994 to 1999, Portland Freightliner PM Center, Portland, Oregon
Foreman
Daily scheduling and oversight of mechanics, billing, customer service,
overseer of
mechanics' payroll. Oversaw the remodel of the new Preventative
Maintenance
Center.
1976 to 1994, Pacific Detroit Diesel, Portland, Oregon
Shop Service Manager
Parts/Service/Sales - Engine and Truck
Field Service Mechanic
Journeyman Heavy-Duty Truck Mechanic
Apprentice Heavy Duty Mechanic
Started as an apprentice mechanic through the Oregon State Apprenticeship
Program. Completed the program and became a journeyman mechanic.
Eventually was assigned a work vehicle to work in the field which
eventually
promoted me to parts and sales. Parts and Sales involved daily contact
with
customers and resolving customer conflicts, estimation of job cost, and
warranty
administration. Finally, I became manager of both the engine and truck
shop.
This job entailed human resources, customer service, finance, budgeting,
safety
committee.
Education and Central Oregon Community College, Bend, Oregon
Training Associate Degree in Business Administration
Detroit Diesel Series 8.2 overhaul
Detroit Diesel Series 149 overhaul
Detroit Diesel Series 60 overhaul
Detroit Diesel Electronic Controls - I
Detroit Diesel Electronic Controls - II
Detroit Diesel Electronic Controls - III
Detroit Diesel Principals of Troubleshooting
Detroit Diesel Cooling Systems
Freightliner Warranty Training
Freightliner Service-Pro and Service-Link training
OSHA training on industrial accident report
Freightliner Professional for years 2003, 2004 and 2005
Mercedes-Benz 900 Series (overhaul)
Brake Maintenance Training
Series 60 EGR Overhaul
2007 EGR Update Detroit Diesel
Extracurricular Family, Hunting, Fishing, RVing, Boating, Ammunition
activities Reloading
Professional Former Detroit Diesel G2 Senior Member
memberships
References Robert Cox, Owner Prineville Body and Paint,
Glen Lachapelle, 541-***-****
Pete Melhuish, 541-***-****
(Former Vice President of Pacific Detroit Diesel)
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