Quality Assurance Human Resource

Rae Ann Tucker

**** *** ** ** *******, IA *****

1-641-***-****

************@*******.***

Objective

To join a leading organization in a human resource role by being a liaison

between the organization and the employees to build a strong dedicated

workforce and a positive work environment.

Summary of Accomplishments

*Led an organization in a 450% growth in services and opened 4 new offices

in surrounding communities

*Implemented new programming to create 100 new jobs and draw down over $3MM

in additional federal funding

*Increased the quality of the workforce from entry level to many degreed

professionals

*Revised all policy and procedures to meet state and federal regulations

*Increased wages 50-200% (depending on the position)

*Maintained health care insurance rates without major changes for 7 years

and implemented other new benefits

*Developed training curriculum and taught courses in conjunction with local

community college

*Developed complete orientation program and continuing education program

*Controlled unemployment and workman's compensation claims to a minimum

*Developed an performance based evaluation system

*Developed full time human resource department, quality assurance

department, development department and IT department

Experience

*Recruiting, interviewing, hiring and orientation

*Regulations-Workman's Compensation, Unemployment Law, FMLA, Wage and Hour,

Workplace Harassment, ADA, etc.

*Benefits management

*Conflict Resolution

*Empowerment and Disciplinary procedures

*Employee incentives and retention program

*Continued Training programs

*Scheduling

*Some OSHA and safety (depending on the industry type)

*Oversight of 180 employees, 12 direct reports

Relevant Work History

Executive Director-Southern Iowa Resources for Families, Inc. July 2000-

July 2007

Overall responsibility for a private agency serving people with

disabilities including financial budgeting and implementation, human

resource functions, quality assurance programs, development and public

relations.

Director of Adult Health-VNS of Iowa November 2008-December 2009

Oversight of public health nursing program, case management program, adult

protective program, foot clinics and development of all new home and

community based programs through accrediting bodies including applications,

policy and procedures, marketing, etc.

Education

Northwest Missouri State University-BS Sociology 1991

References

Professional and personal references available upon request

Contact this candidate