Customer Service Administrative Assistant

Mary Lou Brubaker

**** ***** **** ****, *****, VA 22015 * 703-***-**** * e-mail:

******@***.***

Summary

Experienced in all phases of office management and the duties of an

Executive Assistant, to include staff management, human resources, data

management and gathering, adherence to corporate policies and procedures,

customer service, bookkeeping, payroll and scheduling. I have excellent

customer service skills and I pride myself on being very dependable,

punctual and organized.

Employment History

COMMUNITY HOSPICE OF VIRGINIA July 02 to Dec 09

Senior Administrative Assistant/Office Management

. Assistant to the Director, performing all duties of an office manager

to include scheduling appointments, answering incoming phone calls,

maintaining HR files and records, new employee orientation, license

management and tracking, maintenance of employee hours and expense

reports, payroll entry in ADP, among other duties as assigned.

. Served on a committee tasked with a comprehensive rewrite of H/R

Policies and Procedures.

. Order office supplies, keep office equipment in working order, order

patient equipment and maintain confidential patient records.

. Organize and set-up special programs and meetings and give support to

the office and field staff.

HOSPICE OF THE NATIONAL CAPITAL REGION Dec. 00 to April 02

Administrative Assistant/ Clinical Services Verification

. Responsible for keeping the department organized and running

efficiently. Answered Clinical Service and DME phones, while working

with nurses, vendors, nursing homes, patient family members, and

insurance companies.

. Ordered office supplies, handled incoming mail, processed DME orders

and performed various other office duties.

. Prepared several reports using Microsoft Excel, Word and Access.

. Actively participated in the Hospice task force to reduce spending by

conducting assessments and audits of current practices, and provided

recommendations for cost saving measures in the administrative support

functions.

FRIENDS & COMPANY Aug. 00 to Dec 00

Accounts Payable Date Entry Clerk

. Worked as a temporary employee for Hospice of Northern VA. Interfaced

with multiple vendors/facilities for payment verification, and

conducted meticulous data entry.

SUPERIOR SALON PRODUCTS, INC. May 92 to Apr. 00

Owner/Office Manager

. Interview and hired new employees and set up benefit packages.

Answered customer questions about products and took their orders over

the phone. Prepared invoices, filled orders and shipped them.

. Prepared and mailed bimonthly sales brochures. Maintained all of the

books including AP/AR and payroll. Setup the warehouse and beginning

inventory of a wholesale beauty products business and made monthly

purchases to maintain a current inventory.

FOLLICLE FACTORY May 77 to Apr. 00

Owner/Manager/Hairstylist

. Established salon business in 1977, developing a large clientele.

Managed hairstylists, shampoo assistants, trained apprentices,

scheduled customer appointments, and maintained inventory. Achieved

excellent people skills by providing personal service and education to

customers resulting in extensive retail sales. Many clients remained

for 23 years. Maintained all of the books and prepared deposits of

daily receipts.

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