Customer Service Marketing

K i m b erl y A . C ox

*** ****** ***. • Columbus, OH 43215 • 740-***-**** • **********@*****.***

Education

The Ohio State University, Bachelor of Arts, Strategic Communication with focus on Public

Relations and Marketing, Columbus, OH, June 2008

Enforex Language School, Spanish Language Certificate, Salamanca Spain, July 2008

Columbus State Community College, Digital Design Certificate and Creative Writing,

Columbus OH, currently enrolled

Professional Profile

Experienced Professional Marketing and Communications Specialist

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E-Newsletter Articles Campaign Development

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Database Management Social Media Management

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Website Copy Graphic Design - Adobe Creative Suite

Experience

Columbus Housing Partnership

Resource Development Assistant

(AmeriCorps Vista Member) June 2009 – Present

• Responsible for managing organization’s social media outlets

• Work as fundraising and event planning coordinator

• Responsible for writing and reviewing written marketing materials

• Serve as Press Assistant to the Director of Resource Development

AVEDA

Advisor August 2008 – June 2009

• Maintain personal sales and achieve sales goals

• Serve as resource for general product knowledge to all customers and staff members

• Provide courteous and effective customer service

ADAMH, The Alcohol, Drug and Mental Health Board of Franklin County

Public Affairs, Intern March 2008 – March 2009

• Designed and created print advertisement placed in local media publications

• Contributed to Communications Department earning media points through written pieces

• Responsible for the completion of administrative tasks for the Director of Public Affairs

Iacono’s

Server June 2007 – February 2008

• Ability to work in a cohesive interdependent atmosphere

• Reinforced communication skills and customer service

• Created strong understanding of time management

Enterprise Rent-a-Car

Marketing, Intern June 2006 - December 2006

• Marketed Enterprise to local businesses, creating a strong and lasting relationship with

retail customers and corporate accounts

• Created intern marketing plan, presented to President and Vice President of the

Columbus office

• Effectively engaged in a variety of customer service based activities

Professional Organizations

• Public Relations Society of America (PRSA)

Volunteer Roles

• James Cancer Hospital, Patient Family Waiting Area Volunteer

• James Cancer Hospital, Advisory Board Member

- Collaborate with the Marketing Department in the development

of hospital marketing materials

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