Customer Service Sales Representative

JEANNE M. BAER

*** ******

Dearborn MI *****

248-***-**** Mobile

***********@*****.***

Accomplished, proactive professional offering solid history of successful

negotiations and strategic planning. Career marked by identifying and

realizing substantial cost savings, improving productivity, and increasing

customer satisfaction. Recognized for consistently delivering results,

meeting deadlines, and achieving objectives. Optimistic, motivational team

member committed to personal accountability. Demonstrated talent working

across multiple functions to drive project implementations. Areas of

expertise include:

Strategic Sourcing Process Creation & Improvement Cost Saving

Initiatives

Negotiating Objective Development & Execution Commodity Expertise

Time Management Team Building & Leadership TCO

PROFESSIONAL EXPERIENCE

Severstal North America - Dearborn, MI

Buyer, Industrial Materials Purchasing, April 2006 - April 2009

Manage Purchasing activities for Production, MRO Products and Offsite

repair. Responsible for controlling $28M spend of MRO and Production

materials. Responsibilities include sourcing supplier contracts,

conducting supplier negotiations, achieve departmental cost savings, vendor

relationship management and internal customer service.

. Team lead at Severstal NA for International Total Cost of Ownership

team (TCO) on Graphite Electrodes. (Est. $134M Corporate Spend)

. Identified areas to review and apply LEAN Process Controls.

. Assigned as Core Team Member, Subject Matter Expert, Trainer and

Change Agent for Implementation of Oracle, Severstal's new Operating

System.

. Worked on an Inventory Obsolescence Program for MRO items and Critical

Spares.

Monroe Rubber & Plastic Supply - Monroe, MI

Operations Director, December 2001 - April 2006

Supervised all customer service, purchasing and production personnel.

Responsibilities included obtaining 8 annual turns on inventory,

identifying slow moving and stagnant inventory and forming strategies for

sales or disposal of inventory. Maintain and increase gross profit margins

by negotiating costs with vendors and working with sales and customer

service on pricing strategy.

Procured materials and coordinated production schedules.

. Coordinated turning existing warehouse space into Aeroquip Express

Showroom.

. Determined showroom layout, product offering and inventory levels.

. Negotiated consignment inventory, P.O.P. display units and floor space

with existing and new suppliers.

. Facilitated Grand Opening of the Aeroquip Express Store and Trade Show

Ain Plastics - Southfield, MI

Inside Sales Representative, January 2001 - June 2001

Responsible for maintaining and increasing growth in a million dollar

territory. Made cold calls on potential new customers. Responsible for

building stock transfer orders for the branch as well as ordering,

expediting and placing stock orders with the manufacturer.

Exotic Rubber and Plastics - Farmington, MI

Senior Customer Service Representative / Departmental Trainer,

June 1994 - January 2001

Managed inside sales activities for Key Accounts. Sales responsibilities

included sourcing, quoting and expediting of orders. Administrated and

updated blanket contracts. Responsible for training and mentoring new

CSRs. After the acquisition of 2 new locations, responsiblities included:

. Writing of departmental work instructions for ISO certification

and training.

. Training corporate policies and procedures to all new branch

employees.

. Training of all employees on the existing integrated computer

system.

. Core team member for the implementation of Prelude, a new

operating system implemented in January 2000

Exotic Rubber and Plastics - Freeland, MI

Outside Sales Representative, June 1994 - September 1995

Managed $450,000 territory. Responsibilities included introducing the

company, its capabilities and presenting cost savings opportunities.

Coordinated and conducted in-house training sessions.

F.B. Wright - Toledo, OH

Branch Manager, January 1992-June 1994

Supervised all branch employees. Integrated branch database with corporate

computer system.

. Responded to bid requests and administrated contracts.

. Supported Customer Service in sourcing, quoting and expediting.

. Placed orders with suppliers and stock transfer from main warehouse.

F.B. Wright - Dearborn, MI

Purchasing Agent, August 1990-January 1992

Placed and expedited purchase orders.

Consolidated orders to take advantage of quantity discounts and freight

discounts.

Established and evaluated new vendors.

Almac Plastics, Antex Division - Phoenix, AZ

Sales Representative, December 1988-May 1990

Sourced customer material requirements.

Established pricing based upon customer requirements.

Handled Military Contracts through bidding and processing stages.

Almac Plastics, Antex Division - Phoenix, AZ

Retail Sales Manager, November 1988-December 1988

Responsible for daily operations of retail store in branch location.

Developed inventory control system.

EDUCATION

Bachelor of Business Administration June 1988

Western Michigan University, Kalamazoo, MI

Major: Industrial Marketing

Minor: General Business

Concentration: Manufacturing Processes

Dale Carnegie

Human Relations and Effective Speaking

Flexitallic Corporation

Courses in high pressure/high temperature sealing applications

Parker Hannifin Corporation

Divisional training in:

Parker Hose and Fittings

Parker Brass Products

Parflex Products

Parker Sales Cycle (interactive selling and role-playing)

ADDITIONAL SKILLS

. Expert Microsoft software expertise including: Microsoft Office Suite,

Microsoft PowerPoint and Microsoft Excel

. Effective time management skills

REFERENCES AVAILABLE UPON REQUEST

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