Customer Service Manager
Resume:
Donald White, M.B.A.
********@****.***
Torrington, CT 06790 (860) 201-
4734
Summary
An accomplished Procurement Professional skilled in leading strategic
sourcing activities in both product and non-product related commodity
groups. Acknowledged for supplier development management, negotiating
skills, adaptability and achieving results through cost savings and
continual improvement programs.
Global Sourcing DFAR/FAR Experienced
Lean Manufacturing
Cost Savings Initiatives
Contract Review Materials Management
Supplier Management New Product Development
Raw Materials
Sub-Assemblies Purchase Agreement
Negotiation Components
Sub-Contract Services Spend/Commodity Management
JD Edwards / SAP
Experience
Cambridge Specialty Inc. Berlin, CT
October 2009 - Present
$20 million aerospace component manufacturer
Purchasing Consultant
Developed purchasing role in a fast paced manufacturing environment.
o Introduced procurement processes to support engineering and manufacturing
operations.
o Managed key steel/raw material suppliers including direct and indirect
spend.
o Direct exposure to military specifications and standards.
o Liaison for supplier non-conformance corrective actions.
Sportika Export, Inc., Plainville, CT
February 2009 to May 2009
$12 million exporter of health and nutritional products
Purchasing Consultant
Conducted selective consulting engagements to support customer service
driven supply chain activity.
o Introduced purchasing guides and process flow.
o Developed inventory management program for promotional items.
o Instituted improved workflow to enhance productivity.
o Developed ERP upgrades in multiple departments to facilitate integration
throughout the company.
Donald White M.B.A.
Emhart Teknologies / Black & Decker, Shelton, CT
2005 to November 2008
$250 million provider of automotive and industrial fastening technologies
Supplier Development Engineer - Global Sourcing
Developed and managed global supplier management program, integrating cross
functional Quality, Purchasing, and Engineering groups to support
international sourcing initiatives.
o Negotiated low cost region stainless steel procurement saving $750,000
annualized.
o Improved on-time delivery of key suppliers by 20%.
o Introduced commodity hedge agreement for high-impact stainless strip
supplier.
o Expanded day's payable for 20 suppliers accounting for $20,000 in capital
savings.
o Developed and managed $20,000 systems platform project to support
supplier registry and performance analysis including contract management
and terms and conditions.
o Coordinated all supplier Lean Manufacturing and continuous improvement
projects.
o Qualified key suppliers across multiple commodity groups.
o Participated in purchase agreement negotiations with several suppliers
with annual spend in excess of $200,000.
o JD Edwards implementation team member.
o Internal auditor to enforce ISO 9001:2000 and TS16949 standards.
Helicopter Support, Inc. / Sikorsky, Trumbull, CT
2000 to 2005
$1.5 billion provider of aerospace aftermarket support services
Buyer / Planner - Purchasing
Supported purchasing activity of several commodity groups including sub-
components, electronic kits, engine cowlings, and outside processing with a
spend of $1 million.
o Developed metrics for the management of over 150 suppliers.
o Assisted in the development of a supplier scorecard technology platform.
o Led a key kaizen event leading to a reduction of $35,000 in inventory.
o Coordinated performance tracking of several international suppliers
including Turkey and the Czech Republic.
o Experience with ITAR/DFAR regulations.
o Extensive ERP experience including SAP and MRP.
o Managed and tracked RFQ's.
o Departmental 5S/Continuous Improvement Leader
National Amusements, Inc., Dedham, MA
1995 to 2000
$650 million motion picture exhibitor
Theater Manager- Connecticut
Managed operations for three multi-plex units with 25 direct reports.
o P/L responsibility including payroll, accounts payable, human resources
and revenue.
o Developed innovative sales and customer service program leading to
increased box office and concession sales.
Technical Manager - Chile
Managed sound, projection, and lighting operations for South American movie
cinemas with seven direct reports.
o Managed international sourcing/spend, supply chain activities for South
American theatre technical operations, including inventory and sub-
contractor support.
o Developed and integrated technical training program for all South
American Operations.
o Coordinated public relations special movie screening program.
Directed installation of three multiplex projection booth installations.
Donald White M.B.A.
The Hartford Courant, Hartford, CT
1988 to 1995
$2 billion dollar newspaper publisher
Territory Sales Manager - Southern CT
Managed home delivery and vendor accounts of the Hartford Courant in
Middlesex County utilizing distribution and adult carrier resources.
o Achieved a 40% increase in circulation throughout the territory.
o Met or exceeded all sales goals.
o Managed cross-functional promotional activity between circulation and
advertising groups.
o Reduced late delivery to vendors and home subscribers by over 50%
Education
M.B.A.- Quinnipiac University, Hamden, CT (2006)
BS, Business Administration- Albertus Magnus College, New Haven, CT (Cum
laude 2003)
Military
U.S.Army- Combat Communications Specialist (1983-1989)
Awarded Army Achievement Medal (1986)
Certifications
Certified Lean Practitioner
(Lifetime certification - AIAG)
Skills/Training
Ito University (ACE), United Technologies, East Hartford, CT
ISO9001:2000 TS16949 Internal Auditor
Advance Microsoft Excel Training- Milford, CT
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