Customer Service Management

**** ****** ***** ***/***-****

DEARBORN Alternate:

MI 48126 313/406-6302

********@******.***

Hassana Moumni

Objective To obtain a position that will utilize my Program

Management abilities, as well as further enhance my

procurement and Materials management skills.

Summary of Eleven years purchasing and Materials management

qualifications experience in the automotive industry.

Highly organized and accurate; strong analytic and

problem solving skills.

Six years Management/Supervisory experience.

Excellent team management in critical collaborative

contexts.

Robust record of success in achieving complex

objectives and timelines.

Work experience

Ford Motor Company

02/10 to present

Program Buyer, CD 4 Platform

Responsibilities include purchasing project

management deliverables for new product launches,

interaction within various global teams to ensure

that all functions within the product development

center are involved and on track with the new

products goals and milestones.

Detroit Diesel - Daimler AG

11/06 to 05/09

Product Buyer, Aftermarket Components.

Responsible for small volume purchases of over $ 90

Million. Commodities included Turbos and

Compressors, Rotational parts, Water and Oil Pumps,

Small / Medium Aluminum and Iron Castings and

forgings.

Realized many cost savings initiatives on various

castings and service parts by creating a cross

functional team to assess and re-release these

parts using lower cost raw materials, or amending

some coating/painting specifications on the

drawings. As these parts were service only, and

very small volume, these innovative and creative

solutions were the only alternatives to lower

costs.

Successfully managed a campaign on failing

manifolds on S50 engines already installed on buses

across the country. This was accomplished through

working with Engineering to find a source for the

designed creative fix. This was a shield to wrap

the manifolds in which prevents overheating; and

enabled the warranty department to save the

hundreds of thousands of dollars it would cost to

replace all manifolds. Of course, it also assisted

in preserving the organization's reputation and

avoiding litigation actions.

Also took over another production buying deck above

and beyond my own for over seven months, which

afforded me some experience on production series

purchasing of dampers and other rotational engine

parts. I was able to successfully manage both

offices until Management hired a new production

buyer, whom I trained and mentored.

Hollingsworth Logistics Management

8/03 to 11/06

Manager - Ford Recalls Procurement: Procurement

and planning of FCSD Special Program kits, through

purchasing Ford components from global sources and

ensuring all initiatives are followed through by

all suppliers. Generated orders, and monitored

inventory levels of all components to ensure timely

delivery. Also responsible for Materials management

utilizing MRP and other inventory systems (mainly

Ford's MMP).

Also, provided a physical presence at the

customer's offices to resolve any issues/problems

with the service provided by HLM; as well

communicate all opportunities/issues to internal

customers. Additionally, directed the procurement

of Direct Ship kits and shipping to all Ford

dealers in North America.

7/00 to 8/03

Recall Manager: Directed the procurement and

scheduling of QSF and Campaign Ford service kits,

through negotiating lead times with global

suppliers, and maintaining a continuous dialogue

with FCSD campaign specialists to understand

timetables and insure compliance with NHTSA

mandates. Also worked with Ford and HLM personnel

in the resolution of all purchasing, engineering,

quality, lead-time and other inventory related

issues. Monitored Ford SDPR ratings, and insured

high grades for Recall category parts, and directed

the creation of PPAP folders, insured timely QC

inspection of new QSF and Campaign items. Also,

coordinated the monthly billing for campaign

related freight charges and expedited shipments to

Ford and collected documentation to file claims for

scrap actions as specified by Ford. Insured proper

training of new department personnel as well as

required.

9/99 to 7/00

Recall Material Planner: Coordinated new FCSD

Campaign kits, ordered and expedited Material,

negotiated cost and lead-time, initiated package

design for new kits, and created PPAP folders for

quality sign-off process. All while maintaining

proactive communication with customer (Ford: Fast

trackers / buyers / engineers.)

2/99 to 9/99

QSF / Recall Process Support: Trained on Ford's MMP

inventory system, and performed demand analyst

functions. Also, performed any tasks assigned by

the Ford Recall group, relating to successful

launches of Quicker Service Fix and Recall programs

for FCSD.

8/98 to 2/99

Customer Service Representative: Handled Ford

Dealers inquiries and concerns, ran shipping

reports and ASN checks, and performed other

customer service duties. Translated HR documents

for the benefit of non-English speaking employees,

and interpreted for executive upper Management.

3/98 to 8/98

Interpreter / Administrative Assistant: Worked with

the Human resources department as the main

liaison for the non-English speaking workforce.

Translated all of the Human resources documents

into the Arabic Language for ease of communication.

Education Bachelor of Business Administration degree with

high distinction, Major: Management. University of

Michigan - Dearborn. Graduation date: August

2005.

Masters of Business Administration - In process,

target completion date: December 2011. Walsh

College.

Other training Certified ISO 9001 and 14001 Internal Auditor.

Completed a series of training courses in Lean

Overview techniques, Q.O.S., M.S. 9000 and Problem

Solving Tools, 8D.

Lean Overview and Six Sigma courses - Ford Customer

Service Division.

Negotiation techniques and strategies - Daimler AG

Trained on the Ford Customer Service Division MMP

system as a demand analyst.

Multi-linguistic abilities and proficiencies.

Contact this candidate