Project Manager Training
Resume:
Sarah Trompeter
Glendale, AZ 85310
**********@*****.***
Summary of Professional Qualifications:
Professional technical trainer with experience in instructional design,
methodologies, and implementation. Knowledge of adult learning
principles and techniques. Skilled in client and staff training,
coaching, and development. Strengths in program and course design,
evaluating and meeting client or employee needs. Manage implementation,
create training documentation, and execute complex projects. Talent for
building and maintaining supportive relationships by directing others in
a supportive team environment. Ability to generate and maintain
documents, records, and reports. Strong organizational and time
management skills. Epic Certified, proficient in MS Office and Adobe
Captivate.
Training & Implementation Specialist Silk Information Systems
Atlanta, GA
(Contractor)
July 2009-April 2009
-Trained clients in Practice Management and EMR web-based software
-Created technical documentation through MS Word for clients
-Worked with project manager to develop training plans
-Developed learner-focused training materials, assessments, activities, and
job aids
-Communicated with clients throughout implementation and assisting in
setting up the application
-Created computer-based training documents through Adobe Captivate
-Trained new-hires on software when needed
-Documented training items, participants, and length of training courses
-Communicated technical issues and client requests to development team
-Provided learner feedback to training director and project manager
-Entered and monitored technical issues in case tracking system
-Arranged and coordinated logistics of training courses
-Provided support pre- and post-implementation
-Evaluated training classes and made recommendations for improvements
-Tested upgrades, changes in software, and conversion data
Technical Trainer (Contractor) Exempla Healthcare
Denver, CO
June
2008 to June 2009
-Trained over 2300 nurses and physicians in Epic, electronic medical record
software for hospitals
-Designed instructor led materials (participant and facilitator guides)
-Communicated training guidelines and procedures to other trainers and
project manager
-Prepared employees for Go Live and instructed training classes for 12
consecutive weeks
-Provided support before, during, and after Go Live
-Developed materials for train-the-trainer and led train-the-trainer
classes
-Designed documentation including screenshots, step by step instructions,
and objectives for each chapter
-Reported attendance and training evaluations to project manager
-Created proficiency checklists and end-of-class exercises for participants
prior to Go Live
-Updated training materials to ensure materials were effective, current,
and relevant
-Conducted training sessions covering processes specific to different
departments' workflows
-Used lecture and hands-on techniques and incorporated PowerPoint
presentations into classes
-Communicated technical training issues to IT
-Maintained class materials
-Coordinated with SMEs and analysts to create curriculum and understand
department workflows
-Worked with manager to develop documentation standards
-Participated in and evaluated dry-run training sessions prior to training
Training Specialist LVM Systems
Mesa, Arizona
May 2007 to Mar 2008
-Trained clients in how to use Windows-based proprietary software for the
healthcare call-center industry
-Worked with client to customize software based on needs
-Prepared, delivered, managed, and evaluated educational materials
including instructor-led sessions, presentations, and web based instructor-
led sessions
-Conducted needs-assessments for customers, pre- and post-implementation
-Designed and oversaw training and development surveys
-Planned for on-site and off-site training classes, coordinating dates,
agendas, and training documents
-Provided feedback to upper management on employee's training results
-Traveled to customer locations to deliver training courses via PowerPoint
presentations and hands-on instruction
-Provided input and guidance regarding time estimates for planning and
deploying training solutions
-Coordinated training policies with managers at client sites
-Trained nurses, marketing, and IT personnel ranging from 1-5 days,
depending on client needs
-Assisted clients in creating queries and reports throughout implementation
-Created training documentation and updated documentation through MS Word
and PowerPoint
-Provided follow-up or refresher training as needed
-Assisted in planning for conferences, seminars, and trade shows
-Created computer-based training documents through Adobe Captivate
-Organized and developed training manuals
-Conducted new-hire orientation for LVM personnel
Product Consultant Reynolds &Reynolds
Phoenix, Arizona
(Contractor) Oct
2005 to May 2007
-Trained customers how to use billing software within the automobile
industry
-Traveled to provide training on-site
-Assisted installers with customer set-up and implementation of the
software
-Trained managers and end-users
-Provided ongoing support for customers after implementation
-Created training documentation in MS PowerPoint
-Provided follow-up or refresher training as needed
-Coordinated training policies with managers at client sites
-Made travel arrangements and organized expenses
-Successfully managed several projects simultaneously
-Maintained documentation of client progress throughout the implementation
process
Assistant Manager Zales Jewelers
Phoenix, Arizona
Sept 2001 to Sept 2005
-Recruited sales associates, assisted manager in hiring and firing of sales
associates
-Evaluated associate performance and conducted performance reviews
-Responsible for executing company policy and procedures related to store
operations
-Promoted sales events and communicating business products and services
with new customers and existing clientele
-Created sales quotas for associates and coached employees
-Assisted manager in creating work schedules
-Efficiently managed customer appointments and orders
-Organized shipments of merchandise and transferring merchandise to vendors
and other representatives
-Set up new customer accounts and maintained accounts
-Trained new-hires
-Designed merchandise and merchandise cases, set up floor displays
-Developed strong repeat business
-Commended by management for making monthly sales quota and exceeding
yearly sales quota
-Organized special orders and coordinated with vendors in the US and
overseas
Crime Reporter Tracy
Press Tracy, California
Aug 2000 to Aug
2001
-Composed stories covering crime, court cases, accidents, and fires
-Edited stories and converted legal terms into comprehensible stories
-Dealt with local police department, fire department, attorneys, and
general public
-Communicated effectively with public authorities
-Composed hard and soft news stories
-Covered stories in and out of court
-Worked efficiently, generating stories by deadline on a daily basis
-Conducted interviews with the public, attorneys, police and firemen
-Coordinated with photographers, other reporters, and general public for
interviews
-Composed daily crime log
Skills
MS Word, FrontPage, Publisher, Excel, PowerPoint, Outlook, Project and
Visio
Adobe Captivate, Snag It, Spanish Speaking, Epic Certified
Education
M.Ed. degree in Corporate Training and Management, Jones International
University, 2009
B.A in Journalism, Minor in Communication, Arizona State University, 2000
Hong Kong International School, 1993-1995
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