Customer Service Human Resources
Resume:
Christine Allen
*****************@*****.*** ~ ***00 Newton Patent Court, Centreville, VA
Professional Skills
Exceptional customer service, as well as proficient in Microsoft Office
(Excel, Word, Power Point, Outlook, MapPoint, SharePoint), PeopleSoft,
Taleo
Education
Currently pursuing a Master of Arts degree in Human Resources Management
from
The George Washington University, maintaining a 3.7 GPA, with an expected
completion of Spring 2011
Completed a Bachelor of Science degree in Elementary Education from The
University of Delaware
Professional Experience and Accomplishments
Human Resources Assistant
August 2008 - Present - Booz Allen Hamilton
Commended for providing support to client teams in their 360 degree
assessment process, which included creating and updating SharePoint sites
for housing assessment documents and resources, as well as for onboarding
and training new HR Specialists and Assistants in Booz Allen HR systems and
processes, and for contributing to the development of the annual HR-wide
team-building meeting for approx. 80 team members, including designing a
networking activity.
Duties include:
o Compiling and analyzing turnover data on a weekly, monthly,
quarterly, and annual basis for presentation to Booz Allen
Partners
o Responding to employee queries regarding assessments,
compensation, benefits, etc.
o Managing the employee termination process for two client teams
o Providing employees with personalized salary quartile
information based on internal rankings, and external market data
Recruiting Administrator
February 2007 - August 2008 - Booz Allen Hamilton
*Feb. - Sept. 2007 placed at BAH through Sparks Personnel
Was rated as Exceeding Expectations for providing support to the Global
Operations recruiting team, which included providing support in assigning
mentors to all new hires (approximately 5-10per week) to the Acquisitions,
Finance, Information Services, Infrastructure, and People Services teams.
Duties included:
o Working cooperatively with managers, recruiters, and
administrative professionals to coordinate interviews for
applicants
o Managing and tracking candidate files
o Collaboratively creating a Recruiting Administrator job manual
o Training and mentoring new Recruiting Administrators
Recruiter/Interviewer
November 2006 - December 2006 - Macy's Department Store
Recruited and filled every open requisition for one of the more challenging
to staff locations of Macy's department store for the 2006 holiday season.
Duties included:
o Working cooperatively with store managers to meet personnel
needs, while reaching weekly hiring goals
o Strategically recruiting using the internet, newspaper ads, in-
store ads, employee referral programs, and floor recruiting
o Interviewing and screening applicants
o Inputting new employees into PeopleSoft
Teacher
August 2004 - June 2006 - Mattawoman Middle School, Charles County Public
Schools
Successfully taught reading, writing, and test-taking skills to 90+ 6th and
7th grade students in preparation for the Maryland State Assessment as
mandated by No Child Left Behind, which included providing after school and
summer remedial instruction in Language Arts skills.
Duties included:
o Preparing lessons for and managing three 90minute classes a day
o Teaching remedial, advanced, special education, and grade-level
Language Arts
o Communicating with parents, administrators, and staff on a daily
basis
o Coordinating field trips for 300+ 7th grade students and
chaperones
Associations & Honors
Society for Human Resource Management - National Member
Performance and Team Award - Booz Allen Hamilton, July 2009
"In recognition of your hard work in making the HR All Hands Meeting a
success."
Certificate of Appreciation for Outstanding Performance - Booz Allen
Hamilton, March 2008
"In recognition of outstanding overall support to the GO Team Recruiting
Team and their clients. Also in recognition of the impact made in the
stand up and support of the GO Team Peer Sponsor Program."
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