Engineer Customer Service

Brian Budniewski Contact

*** ********* **. *********, ** 14606 Tel : 585-***-****

e-mail : *********@*****.***

Profile

Objective

A Systems Administrator position where my technical experience along with my

ability to learn new technologies will benefit my employer.

Availability

Immediately (Require 2 weeks' notice for current employer)

Key Skills

Proficient with a vast array of hardware, software, programming languages,

concepts and technologies, including:

Server 2008 R2 and previous versions

Windows 7 and previous operation systems

SAN, NAS, RAID, Peripherals

LANs, WANs, Routers, Switches, Firewalls, Access Points

VMware Vsphere, ESX

Exchange, SQL, DHCP, DNS, Active Directory, SharePoint, Citrix, Terminal Servers

C#

Visual Basic

HTML

JavaScript

Education

1998 to 2003

Bachelor of Science in Information Technology (February 2003)

Rochester Institute of Technology - Rochester, NY (GPA 3.25)

Qualifications

5 years of experience as a Systems and Network Administrator

10 years of PC setup, maintenance, and troubleshooting experience

Experienced at managing multiple priorities and a demanding workload

Offer an employer loyalty, integrity, and a strong work ethic

Proven ability to provide high quality IT support that ensures user productivity

and customer satisfaction

Work Experience

Zeller Corporation Rochester, NY

March 2006 to Present

Systems Administrator

Performed server and network maintenance while supporting our employees

Created and Removed Employees from Active Directory, Exchange, and VPN

Backup and Restore critical files

Maintain Network Security

Install new switches and routers to the network

Troubleshoot day to day hardware problems and questions

Installed Updates to Servers and troubleshoot issues

Configure and build new computers and servers

Developed and documented operating procedures involving IT tasks

Highlights

Moved our Corporate and Buffalo offices' IT infrastructure to new locations

Installed and Configured VMware into our corporate environment

Created a VLAN for our ESX servers and configured the switches

Added our Foxboro and Winston-Salem offices into our domain and corporate IT

structure

Installed Blackberry Enterprise Server to integrate our mobile users to Exchange

Installed Exchange 2010 and migrated mailboxes from Exchange 2003

Successfully being the only IT person at a $50 million company with 6 branch

locations

Kriterium, LLC Rochester, NY

August 2005 to March 2006

Systems Engineer

Performed various network and server jobs in support of our clients

Configure, Maintain, Troubleshoot network issues and server related problems

Configured Backup and Disaster Recovery plans

Update Active Directory and Exchange information on each of the server

Configure and Troubleshoot IP phones with the Shoretel Phone System

Highlights

Appointed a new server install and network configuration for new client

Chosen as a Shoretel IP phone engineer

Passing a Certified SonicWALL engineer class

Home Properties Rochester, NY

March 2003 to August 2005

Technology Expert

Performed various Help Desk responsibilities in support of our central and

regional offices

Respond to calls with questions about Internet connections, email problems and

other software.

Use SQL Enterprise Manager to update and maintain various databases

Use Visual Basic and JavaScript to update custom applications

Perform administrative tasks to grant users access to various programs

Highlights

Created a program for backup purposes to our custom Lease Generator

Became the customer service technician for the secretaries in the central office

Became the lead developer for the IS department

National Technical Institute for the Deaf Rochester, NY

December 2001 to February 2003

Help Desk Staff

Perform a full range of IT responsibilities in support of managers and staff.

Includes hearing and deaf users. Resolve problems at user sites or via telephone

and TTY

Respond to requests for troubleshooting and repair. Resolve problems with hard

drives, memory, printers, software, and e-mail

Install and configure hardware and software

Answer software applications questions

Prioritize each service call and document actions to final resolution

Highlights

Completed three co-op assignments. After co-ops, was asked to return as an

employee

Learned American Sign Language and used it on a daily basis to effectively

communicate

Activities and Interests

Sports

Play in a men's lacrosse and hockey league

Hobbies

Do it yourself home repairs/improvements and automobile care

Traveling

Canada, Mexico, United States from New York to California

Contact this candidate