Customer Service Management

Erika Shadai Lettona

**** *. ********* **. ********, CA 91206 ? 818-***-**** (Phone) ?

********@*******.*** (Email)

EDUCATION California State University, Northridge - Fall 2009

B.S. in Finance and in Business Administration with an option

in Business Law. Minor in Economics.

COURSES Management and Organizational Behavior

-Explored concepts in management and organizational behavior.

Applied concepts to the management of people and resources

toward the achievement of organizational goals.

Financial Management

-Analyzed the financial decision making process of a firm from

both internal and external points of view.

Marketing Law

-Explored the legal aspects of marketing strategy. Studied

federal and state law related to consumer protection, trade

secrets and unfair competition, and antitrust law.

Managerial Accounting

-Introduced to analysis and techniques for aiding management in

planning and controlling decisions, and the use of accounting

data for budgeting, cost control, pricing, evaluation of

performance, and general decision-making.

Industrial Organization

-Examined the structure, conduct, and performance of American

industries in both theoretical and empirical framework.

EXPERIENCE Music Express - Burbank, CA

March 2005 - Present

Staff Accountant

-Record journal entries and maintain general ledger accounts for

multiple entities.

-Reconcile bank and credit card accounts.

-Prepare and create monthly financial statements and yearly company

budget.

-Prepare state and foreign tax filing, adhering to due dates and

maintaining compliance with appropriate tax agencies.

Accounts Receivable

-Received cash/check payments and applied to accounts.

-Maintained deposit files (check deposits/lockbox deposits).

-Researched charge backs.

-Prepared accurate monthly billing adjustments based upon account

information.

Accounts Payable

-Processed invoices by reviewing invoices, coding, checking against

purchase orders to ensure accuracy.

-Obtained approval for payments and entered data in computer.

-Resolved any billing problems by reconciling invoice discrepancies

with vendors and coordinating vendor payment inquiries.

Billing Representative/Customer Representative

-Gathered appropriate information and prepared invoices for clients.

-Responsible for customer service and handling customer inquiries.

Washington Mutual Bank - North Hollywood, CA

May 2003 - January 2005

Teller

-Under direct supervision, processed customer transactions within

established guidelines.

-Identified and made sales referrals and recommended alternative

channels to customers.

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