Engineer Customer Service

David I. Jeffs

**** ****** ****, **** ***** Gardens, Florida 33410 561-***-**** or (561)

***-****

Highlights of Qualifications:

. Proven track record as an effective LAN/WAN Network /Telephony

Engineer.

. Foster continuous quality control and improvement of business

services technology.

. Continually abreast of latest information on trends,

applications, and best practices for IT.

. Dissect, disseminate and deliver time sensitive resolutions for

critical business applications.

. Extensive project management and deliverables accomplishments.

. Schedule easily permits US and International travel.

. Open US Government Security Clearance.

Experience:

Architrak, Palm Beach Gardens, Florida

(2002-Present)

Lead IT Support/ LAN/WAN Network Engineer/Consultant

. Direct the development of Architrak's strategic involvement as a

portal for voice to document transcription and data warehousing.

Develop additional value adds for Voice-to-Document Data

Collection, Orientation and Training, Forms & Template Design, Secure

Data Storage & Maintenance, Report Generation, Database

Management, Network Systems Design and Deployment, Application

Development, Project Management Documentation, Presentation Design,

Web Design and Deployment.

. Designed, implementation and support of voice, audio and data

networks, network analysis, engineering and network hardware

configurations (i.e, POS, CCTV, CATV, A/V, Wireless Data Systems

Implementation, BGP/MBGP, IBGP, OSPF, Ethernet, VLAN's, VoIP, LDP,

MPLS, Cisco IOS, SIP, TDM, ATM, SONET, OC12, OC48, OC192, DNX's and

multiplexers, Frame Relay, Visio, HP, Compaq and Dell). Worked

closely with clients, vendors (i.e. LEC, CLEC's, etc.) and other

technical staff to analyze business and technical requirements.

. Support all IT infrastructure and architecture.

. Technology transfer - provide enabling technologies that make it

easier for customers and suppliers to do Business with our

enterprise as well as increase revenue and profitability.

. Customer satisfaction - interact with internal and external

clients to ensure continuous customer satisfaction.

. Training - provide training for all clients and IT users to

ensure productive use of existing and new systems.

Harris Corporation, Melbourne, Florida

(2006-2007)

Network Planning Engineer 4-I

. Configure CPE for high-profile FAA Project.

. Coordinate with vendors and technicians to meet SLA agreements

for the customer.

. Provided scheduled maintenance to upgrade and re-configure

circuit designs.

. Engineered circuits to meet the requirements of the customer.

. Conducts network architecture design, feasibility and modeling.

. Designs, analyzes, plans, and modifies network components and/or

software by translating customer requirements and objectives

into final product design (Cisco, Metaslov, Sycamore, APC,

Visio, ParaScope, ParaScope Lite, Sage, Halcyon, Ameritec)

Xynyx Inc., West Palm Beach, Florida (2001-2002)

LAN/WAN Network/Telephony Architect

. Designed, developed and implemented LAN and WAN Networking of

switching, routing, VPNs, Firewalls, Fiber optics, xDSL, ISDN,

VoIP, POS, TDM, ATM, Frame, Wireless, etc.

. Delivered turnkey solutions for network systems design,

implementation, migration, and support

of all Microsoft operating environments (i.e. Active Directory,

Windows Server, SQL Server & TCP/IP, etc.).

. Updated remote sites CPE with latest hardware and software

configurations.

. Provided consulting services for companies to obtain the latest

infrastructure enhancements.

Paxson Communications Corp., West Palm Beach, Florida

(1999-2001)

LAN/WAN Network Specialist

. Managed the design, implementation and support of voice and data

networks, network analysis, engineering and network hardware

configurations (i.e. BGP/MBGP, IBGP, OSPF, Ethernet, VLAN's,

VoIP, LDP, MPLS, Cisco IOS, SIP, TDM, ATM and Frame Relay,

Visio). Worked closely with clients, vendors (i.e. LEC, CLEC's,

etc.) and other technical staff to analyze business and

technical requirements.

. Provided Tier II/III support for corporate voice, data and

hardware issues Metaframe Terminal Server pool (i.e. NT data

servers, Exchange Email, print servers, RAS servers, Application

servers and Domain controllers, Fluke, T-Bird).

. Managed and provided Tier II and Tier III Help Desk support for

all WAN remote site issues.

. Configured and supported Microsoft Windows TSE/Citrix MF

Deployment, MS Windows NT Terminal Server/Citrix MetaFrame

Setups.

. Configured and maintained corporate PBX, IXC/LEC, PRI's and

BRI's and Mac's.

. Managed RBOC (Bellsouth, MCI) product offerings to develop cost

effective strategies.

. Maintained eighty plus T-1 Circuits utilizing OSPF (MCI)

throughout the United States.

. Administered corporate Business Continuation/Disaster Recovery

Contingently Plan.

. Responsible for all corporate and remote site buildouts.

. Extensive hardware/software migration experience.

Steven Douglas Associates, Hollywood, Florida

(1998-1999)

LAN/WAN Network Engineer and Network Specialist Consultant to Paxson

Communications Corp.

. Completed installation, implementation, and user training at

more that 40 corporate sites nationwide, using NetWare 4.12 LANs

tied into a fractional T-1 (64Kbps) Wide Area Network.

. Coordinated a total migration of over 900 client installations

nationwide to a Citrix, NT, Exchange, and Office 97 software

configuration using Wyse Winterms, Nortel Bay Network

Routers/Hubs, and Flexcom 7500 DSU hardware...on time and with

highly positive user feedback.

. Accomplished end-to-end WAN circuit design for 40 plus remote

sites (incorporating TCP/IP, switches, hubs, CAT5 and fiberoptic

technology, projects coordination, site installations,

configurations, test & acceptance, and training.

Adelphia Cable Inc., West Palm Beach, Florida (1998)

Southeast Regional Operations Manager

. Responsible for network insertion exceeding one million subs

(households.).

. Managed Traffic/Billing Department for network insertion (24

direct reports).

. Managed all computer operations including administration of

NOVELL/NT servers.

. Managed Digital insertion department to insert digital

photography on network television.

. Managed additional operations technician on 5 cable headends

from Miami to South Carolina.

. Liaison between Operations, Sales and National Sales for network

insertion.

. Responsible for cable TV and other telecommunications operations

within a specified geographic area. This may include technical,

fiscal, customer service, human resources, sales, programming,

marketing and other functions.

. Provide direction to staff to ensure efficient and cost-

effective operation within approved operating budgets.

. Responsible for compliance with all local, state and federal

laws and regulations.

. Responsible for compliance with Customer Care standards.

. Participates in the planning process to develop subscriber,

revenue, and service goals for the system.

. Performs financial forecasting and strategic planning in pursuit

of those goals, including preparing budgets, participating in

technical design, and determining staffing needs and developing

sales and marketing plans.

. Assure favorable working relationships with the franchise

communities.

. Responsible for development of community service programs to

fulfill the company's commitment to its customers.

. Direct the construction and maintenance of the system's physical

plant.

. Responsible for ensuring that excellent service is provided to

customers in all their contacts with the company.

. Keep local staff informed of developments and initiatives within

the company and the industry in general.

. In the Role of manager, direct evaluate and motivate

subordinates.

. Know company policies and procedures, correctly interpret them

to subordinates and uniformly implement them.

. Provide technical instruction and assistance to subordinates in

the development of their job skills.

State of Florida IX Department of Children & Families, West Palm Beach,

Florida (1994-1998)

Data Processing Administrator

. Supervised and administrator all LAN\WAN Activities for District

IX Information Delivery

System.

. Supervised and provide technical planning, design and

implementation of all enhancements to District IX IDS statewide,

wide area distributed system network for use by end-users

including the hardware, software, and communications components

of distributed systems.

. Supervised and implement the design, code and test and

documentation of all application software utilized on micro/mini

computer platforms.

Education

Bachelor of Science Degree, University of Florida.

Associates of Science Degree, Palm Beach Community College.

REFERENCES AVAILABLE UPON REQUEST

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