Sales Customer Service
Resume:
Christopher Coultas
******************@*****.***
Sales Account Manager Bamboo Solutions Reston, VA August 2008 Present
• Identify Sharepoint using companies/users who can benefit from Bamboo Web parts to
increase profitability and productivity
• Work with Technical users to diagnose and recommend how web parts/enhancements can
help them utilize Sharepoint to simplify common tasks
• Identify leads among Sharepoint using companies and contacted them through telesales
and email methods
• Use relational selling techniques to help Bamboo achieve 6 consecutive quarters of
growth
• Responsible for negotiating and closing deals
• Assist in technical Webinars
• Contribute to Client relations by blogging on various Sharepoint Methodology on
Community site
• Experience in Federal sales as well as Business to Business Sales
• Demonstrate Solution Acumen on closing large multiple layer sales
• Responsible for Outside sales account development to include tradeshow speaking
opportunities as well as on site sales meetings with customers
• Responsible for inbound leads (Inside sales) including progression of sales to determine
customers needs
• Q3 2008 Top Revenue Sales Rep (1# in company) for Bamboo Solutions exceeded quota
with 180% attainment
• Q4 2008 Top Revenue Sales Rep (1# in company) for Bamboo Solutions exceeded quota
with 224%
• Q2 2009 exceeded quota with 105%
• Q3 2009 exceeded with 185%
• Q4 2009 Top Revenue Sales rep(1# in company) for Bamboo Solutions exceeded quota
with 165%
• Q1 2010 exceeded quota with 105%
Customer Support Manager Avnet Technology Solutions San Antonio, TX March 2006 June 2008
• Customer Support Manager for Fortune 200 Software Distribution Company.
• Had staff of 9 direct reports processing over 400 Million dollars worth of revenue (IBM’s
number 1 software distributor) and providing customer service.
• Immediately implemented process numerous improvements through innovation and
automation.
• Facilitated sales by working with account managers to identify Sales deals from our leads.
• Led a task team in writing the departments’ first training manual that contained in depth
instructions for getting employees up to speed and on the job successfully in record time
• Created entirely new Access database processes around a previously undefined process in
our Credit and Rebill program with Customers. Reducing turnaround time from 35 days to 20 days
which helped customer service issues.
• Implemented first set of certification and audit requirements in software Department
creating accountability for employees
• Partnered with IBM Brazil in several meetings looking for ways of improved
turnaround/service. Helped create an Avnet company wide operational initiative based on my
original idea, establishing baseline expectations for every department at Avnet
• Effectively met with customers and partnered around operational/sales issues.
• Instituted new process for handling IBM software renewals due to new IBM business
process. Allowed us to avoid switching to 3rd party company to handle new complex methodology
and keep work in house.
• Created methodology in our business systems to help identify and take initiatives profit
leak in Renewal business which identified and reduced 50 million$ in leakage revenue
• Asked to manage Software group in Phoenix at Avnet headquarters for 6 months working
with Oracle and Symantec supplier operations. Successfully transitioning the group to one of the
top groups in Phoenix by using tactics I had used in San Antonio and identifying weaker
performers.
• Operations MVP for Avnet in 2006 for my Team’s and my results.
• Was named as the Management Leadership Award winner for Avnet IBM for the year in
2007 for my Team’s and my results
Account Manager Randstad North America/Harcourt Assessment San Antonio, TX June 2003
March 2006
Provided management functions, including: recruiting, assessment, coaching, training,
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documentation, retention, and releasing employees for a contingent staff of 45 190 employees.
Managed various projects for this account including spearheading a Response Solution meeting for
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all Harcourt concerns during onboarding process as we won the contract from a previous provider.
Built a variety of networking contacts throughout Harcourt Assessment for business development
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purposes to help grow sales.
Responsible for measuring, analyzing, and improving numerous processes/practices to enhance
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customer interactions of Randstad and grow sales.
Responsible for tracking overall P&L in my department.
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Grew sales revenue over 4 million (from zero)on this new account by identifying needs and
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working directly with department heads
Responsible for new hire orientations (large group setting of 5 35 people).
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Wrote several proposals for various customer service/retention ideas, including one that won a
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Randstad North America “Best Practice” award for my efforts in marketing our Paycard System as
an enhancement to not just our employees but also to our clients.
Additional Work history available upon request
Education
Graduated from Baylor University
Achievements
• Top Sales rep 2008 Bamboo Solutions Q3 2008,Q4 2008,Q42009
• Avnet Manager Leadership Award winner 2007
• Avnet Camelot Yearly award winner for Operations MVP.
• Received trip to Cancun for Operational Excellence award.
• Yellow Belt Six Sigma Quality
• Avnet “Rising Star” Award recipient June 2006
• Randstad North America “Best Practice” Award October 2004
• Randstad Leader of Growth Award Winner (Texas region) Qtr 1 2004
Quality references available on request
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