Sales Customer Service

TODD TORELL

206-***-****

***** ***** ***. **

Monroe, WA 98272

Summary

Over 17 years of HVAC sales experience, with solid sales results,

consistently making and exceeding goals. Prospect, qualify and close deals

while maintaining a quality customer service relationship. Detail oriented

and proficient at follow up and follow through.

Experience

April 2009 - Present Sales & Engineering

Olympic Mechanical Mountlake Terrace, WA.

. Reviewing blue prints, mechanical engineering designs, equipment

specifications, and technical data.

. Primary duties include design engineering of high efficiency HVAC

systems involving heat load calculations, selection of equipment, and

job costing.

. Prepare sales proposals; meet with potential clients to deliver the

presentation.

. Maintain positive customer relationships throughout the entire sales

and installation process.

. Material ordering, delivery and set up.

. Assist office staff, service manager and other employees to achieve

company standards and goals.

May 1991 - April 2009 Senior-Sales Engineer

PP & S Heating & Air Conditioning Kirkland, WA.

. Produced a large customer base resulting in over 300 builders and

contractors over 17 years.

. Analyze and interpret architectural and engineering construction

drawings and specifications; prepare quantity take-offs; solicit,

obtain and analyze specifications from contractors and engineers.

. Contributed over 50% of company sales for over the last 12 years.

. Expanded customer base to custom construction homes as well as larger

volume builders and commercial projects.

. Responsible for generating all new business in addition to maintaining

existing customer accounts.

. Prepare mechanical design and drawings to be submitted for approval by

multiple municipalities prior to permit being issued.

. Expanded net sales to over 1.5 million annually for a small custom

HVAC design company.

. Promoted value added parts and services to generate profits.

. Created innovative solutions for advertising to generate business.

. Improved company's technology and communication systems to improve

efficiency and accommodate customer needs.

TODD TORELL

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Training

. System selling with T.R.U.S.T.

. Rheem factory tour. Rheem sponsored classes and seminars.

. Uponor radiant hydronics and design.

. Geothermal design and installation.

Todd Torell

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