Customer Service Sales

Laura Geiger

**** ** ******* ******

Port Saint Lucie, Florida 34953

772-***-**** Home

772-***-**** Cell

*********@*******.***

Profile: Seeking growth and challenges with a solid, established

organization. I have a solid background in Business Development,

Sales/Account Management and Collections. I have a desire to succeed along

with dedication and a strong work ethic.

Education: AS - Bauder College - Fort Lauderdale Florida April 1994

HS Diploma - Hialeah Miami Lakes High School 1981

Career History

Liberator Medical Supply - Stuart, Florida Mar 09 -

Present

Sales Consultant

. Direct Sales/Retention sales

. Customer Service Management

. Certified Mastectomy Specialist

. Heavy Cold calling

. PHI/HIPPA regulations

. Medical Claims Process

. Patient Benefits

E.W. Scripps - Stuart, Florida May 08 - Dec 08

Retention Specialist - Inside/Outside Sales

. Advertising Sales support, client billing and complete online training

customer accounts.

. Constant contact with existing advertising clients, keeping retention

at an all time high

. Business to Business Collections

. Assist clients with recruitment needs and challenges.

. Generated sales leads through cold calling, prospecting through

internet research and leads generated from the competition.

. Handle all advertiser inquiries and account issues, as well as

generating continued sales through retention related sales.

. Scanned documents using Adobe 6.0

CDC News Publishing, LLC - Vero Beach, Florida Feb 07 - May

08

Sr. Retention Sales Consultant

. Business to Business Collections

. Increased Customer Retention and renewal opportunities

. Handled business to business collections - resulting in customer

retention and overall increased revenue from cancelled and passed due

accounts.

. Managed and trained customer service agents to service large and small

business customers.

. Consistently achieved highest ranking in monthly Collections,

Retention Sales goals, customer service and quality.

. Gross Monthly Collections of 95K to 120K

. Handled complex customer issues and requests, achieving increased

sales and customer satisfaction.

. 100% sales - Heavy phone contact incoming/outgoing.

. Heavy Internet usage.

. Ability to work independently

CDC News Publishing, LLC - Vero Beach, Florida Feb 96 - Feb 07

Sr. Sales Consultant/Customer Service

. Business to business collections of accounts - enabling

renewal/retention and increased revenue.

. 5 years Customer Service/Sales required for this position

. Assisted existing customers with online issues and problems - online

and print

. Consistently met sales goals

. Heavy phone contact inbound/outbound

. Ability to work independently

Treasure Coast Staffing - Port Saint Lucie, Florida Jan 94 - Feb

06

Sales Consultant/Territory Account Rep

. Successfully built and maintained business relationships

. Established relationships with State, Local, Governmental Agencies and

Private Businesses

. Accuracy, Time Management, Outside Sales, Interviewing, Background

Checks, Employee Testing and Placement on Assignments

. Consistently met sales goals and quotas

Skills:

. Type 55 - 60 wpm

. Proficiency in all windows programs to include, word, word perfect,

excel, PowerPoint, Contact Management and Goldmine programs and all

internet options.

. Excellent communication skills both written and verbal

. Team player and leadership abilities enable me to be an asset to any

organization.

Contact this candidate