Customer Service Rep

RICHARD E MACON

**** ** **** ******

FT LAUDERDALE, FL 33309 US

Phone: 954-***-****

Fax Number: 954-***-****

*****.*******@*****.***

References

Richard Macon, intern funeral director embalm

Freeman Funeral Home, 738 Martin Luther King jar Blvd pompano Beach, FL

33060

954-***-****, none

Business reference known for 12 year(s).

Objective

To acquire a job, further my education in business, and be an asset to the

next company I work with.

Employment History

Office manager, Bookkeeping, Accounting, and Auditing Clerks

7/2004 - 10/21/2008 freeman funeral home Pompano Beach, FL

picking up human remains from hospitals and homes and nursing homes,logging these cases in to the monthly report that is sent to the Florida

board of funeral directors and embalmers making application to the state of

Florida to file death certificates that will be used for public records and

medical statistic,also I file for benefit insurance for beneficiaries to

help pay the funeral cost and filing with our broker to receive these funds

as fast as possible to cover cost also I attend funeral as a driver or

attendant because I help the funeral director with the planning of all

events from arranging the pick up site to contacting clergy to arrange

funeral times and funeral escort local police and helping with contacting

the cemeteries and out of state funeral home for shipment of the human

remains this is just a few of my activities and the company.

Cleartel Communication

TELEPHONE REPAIR, Customer Service Representatives

11/2005 - 12/2006 CLEARTEL COMUNICATION,

TELEPHONE REPAIR helping customers solve problems with there phone system,

doing over the phone test to see if we can resolve the problem without

having ti send out a tech.When we have to send out the tech i would

schedule the time slot for the customer to recive the tech.Send out the

work order from our system to inform the schedule the tech to go the

customer home to check for the problem and advise the customer of cost

associated with the repair of the customer phone system..Cleartel used

three types of computer Vita cost

CUSTOMER SERVICE REP, Customer Service Representatives

8/2005 - 10/2005 VITACOST.COM,

CUSTOMER SERVICE REP

Office Depot call center 06-1999 / - 12/2004,

Customer service rep taking order from customer over the phone the customer

need to place the order 1 take al the order information 2 verify that the

order is correct.3 confirm the cost of the order with the

customer.4schedule when the order will be delivered to customer 5.take the

customer credit card information and process the order. The CSR were

responsible for knowing a vast amount of information or a catalog of items

company provided this traing constantly .were able to take calls from

customer who need a precise time of deliver and we provided it via computer

tracking system also traing was provided.

Education History

Completion Date Issuing Institution Qualification Course of Study

8/2004 Lynn university 2 Years at College or a Technical or Vocational

School funeral service

Certifications

Additional Employer Search able Items

Desired Occupation: Bookkeeping, Accounting, and Auditing Clerks

Desired Salary: $10.00 hourly ($30,000 annually) or more

Desired Job Location: Bro ward County, Palm Beach County

Desired Availability: Days: Sun, Mon, Tue, Wed, Thurs, Fri, Sat

Shifts: Day, Swing, Graveyard, Rotating, Split

Drivers License: Commercial Drivers License

Additional Employer Searchable Items

Desired Occupation: Customer Service Representatives

Desired Salary: $14.50 hourly ($30,000 annually) or more

Desired Job Location: Broward County

Desired Availability: Days: Sun, Mon, Tue, Wed, Thurs

Shifts: Swing, Graveyard

Drivers License: Regular

Contact this candidate