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Customer Service Manager

Location:
Canton, OH, 44708
Posted:
March 09, 2010

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Resume:

Patricia S. Totor

< *** Harter Ave. NW, Canton, OH 44708 < (330) 479-

**** ****

< 330-***-**** Cell <

abmw7e@r.postjobfree.com

CAREER HISTORY

Stark State College

Adjunct Instructor

Fall

2008

Instructed Principles of Management (MGT 121) at Downtown Canton Campus

Hendrickson International Trailer Suspension Systems

Materials Manager

2005 - 2009

Manage plant material control functions including forecasting, master

scheduling, production planning and control, purchased item planning, MRO

procurement, shipping and receiving, inventory control, and configuration

control. Reports to Plant Manager and supports all logistical activities

to provide optimum manufacturing performance. Manage and maintain product

families and planning bills of material to provide purchased parts and raw

material availability in response to marketing forecasts. Analyze plant

work center capacities through rough-cut and detailed capacity planning.

Monitor safety stock levels and establish order policies.

. Eight direct reports: 2 shipping supervisors, 1 MRO planner, 2

production planners, and 3 production schedulers.

. Control plant inventory ($6.M) to optimize turnover and

minimize investment (Days on

Hand at 20).

. Administer cycle count program and WIP audits (96%

inventory accuracy).

. Maintain and improve customer on time deliveries

(currently at 97%).

Master

Productio

n

Scheduler

2004-

2005

Responsible for Intraax and frame bracket assemble production schedule.

Work with production, material planners, customer service and shipping

personal to ensure production and delivery of finished goods. Maintain

plant capacity through KBM/MRP rough cut planning. Manage work order

creation, movement, and ensure completion throughout the shop floor.

MuRata Electronics North America, Inc.

Inventory Analyst 2000-2004

Responsible for developing department strategies for finished goods

purchasing and inventory levels to coincide with corporate objectives.

Provide forecasting information to manufacturing facilities in Japan.

Monitor, categorize, and evaluate the quality, sales, demand, and age of

material and on time delivery performance to customers.

Previously, procured materials and factory supplies for the manufacturing

based on usage rate, cost, and shelf life. Coordinated new product

launches and process changes to ensure the timely reduction of obsolete

inventory. Implemented a forecasting system that effectively combined the

production plan with the procurement plan.

- Reduced inventories from $11M to $6M to successfully align with

production goals.

- Successfully met quarterly production goals and accurately

managed a $6M materials budget.

Production Supervisor 1997-2000

Led the activities of over 60 production operators and monitored workflow

to maximize efforts and achieve production goals. Ensured adherence to

policies and procedures. Conducted bi-annual operator reviews and issued

written warnings. Maintained weekly payroll, attendance records, and

monthly production data.

ACADEMIC CREDENTIALS

M.B.A., Manufacturing, Pennsylvania State University

B.A., Psychology, California State University

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