Customer Service Training

JEREMY J. WOLF

*** *. ********** ******, ********, OH 43545

*******@*****.*** 419-***-****

Highly accomplished, trustworthy professional with diverse experience poised to transition to the

recruiting industry. Practical experience in training, management, customer service and security.

KEYS AREAS OF STRENGTH

Team Building Training Conflict Resolution

Community Partnerships Leadership Communication Skills

Cross-Cultural Relations Physical Security Supervision

EDUCATION

University of Toledo, Master of Public Administration May 2004

Overall GPA 3.8

Defiance College, Bachelor of Science, Psychology and Criminal Justice May 1995

Overall GPA 3.8

Psi Chi Honor Society, Psychology

Alpha Rho Lambda Honor Society, Criminal Justice

COMMUNICATION SKILLS

Built positive, effective business relationships with people from diverse cultures and at all

professional levels.

Prepared investigative reports for Judges and Parole Board Hearing Officers.

Maintained strict confidentiality on sensitive information.

Facilitated team building exercises and monthly staff meetings.

Investigated offender misconduct, interviewed witnesses and gathered evidence.

MANAGEMENT SKILLS

Supervised team of twenty-five staff members responsible for physical security of

campus buildings and personal safety of students, faculty, staff and visitors.

Managed team of five assets protection associates. Motivated staff to achieve

performance goals and ensured safety of the building.

Organized recruiting, interviewing and hiring of all safety staff members.

Planned and managed a departmental budget.

Managed a caseload of adult offenders released into the community.

TRAINING SKILLS

Trained staff on emergency response, conflict resolution, first aid and crisis management.

Conducted safety meetings and trained store associates on loss prevention topics.

Trained new assets protection associates and maintained training files.

Trained parole officers in areas of unarmed self-defense, DNA collection and the use of

force policy.

Designed and produced training materials and presentations for college administrators.

JEREMY J. WOLF PAGE 2

EXPERIENCE

Kohl’s, Defiance, OH 2009-Present

Loss Prevention Supervisor

Adrian College, Adrian, Michigan 2008-2009

Director of Campus Safety

Lone Wolf Investigations, Napoleon, Ohio 2006-2008

Owner and Lead Investigator

Target Corporation, Monroe, Michigan 2005-2006

Executive Team Leader-Assets Protection

Ohio Adult Parole Authority, Napoleon, Ohio 1998-2005

Parole Officer

ADDITIONAL EXPERIENCE

Defiance College 2006

Adjunct Professor

Instructed an Introduction to Corrections course for undergraduate students involved in

the criminal justice program.

PROFESSIONAL DEVELOPMENT

Leadership Development Training; Ohio Corrections Training Academy

Certified Unarmed Self-Defense Instructor; Ohio Corrections Training Academy

Instructional Skills Training; Ohio Corrections Training Academy

Training Advisory Committee Member; Ohio Adult Parole Authority

American Correctional Association Member

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